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CREATING OPPORTUNITIES WITH RESPECT & EMPATHY DE-ESCALATION – FACE TO FACE
Yellowknife North Slave Campus 5004 54 St, YellowknifeIntroduction Introduction SequenceTraditional lecture vs. skill based learningDe-escalation OverviewGoals of the course Part I: Realizing Expectations Being a professional brings expectations from:- The organization, the public, the media and the…