Conflict Management

Conflict Management

Course number: NLDP 0118

Course length: 21 hrs

Course description:

In this course, students will begin by identifying their current relationship to conflict and exploring the possibility that, when managed appropriately, conflict provides an opportunity to engage in building a more positive work environment. Students will define conflict, explore why it happens, and build skills for managing conflict. Utilizing Thomas-Kilmann theories, students will determine their conflict mode and the modes of those around them. Students will also explore how their MBTI type may influence how they perceive and respond to conflict. Through numerous activities, students will enhance their understanding of conflict while also developing valuable skills for taking control of conflict and working towards resolution. Additionally, students will develop a personalized conflict resolution plan by impending the various conflict tools introduced in this module.

Course delivery:

• In Person