Aurora College

Medical Terminology – In Person in Yellowknife
2023-09-26 18:00 - 21:00, 2023-09-19 18:00 - 21:00, 2023-09-12 18:00 - 21:00 (America/Inuvik) | Yellowknife North Slave Campus, 5004 54 St, Yellowknife, NT, X1A2R6, Canada
This course is a comprehensive introduction to medical terminology. The course will have an emphasis on medical word building, medical word parts and the use of medical terminology. The course will take a body systems approach to help the learner understand medical terms related to human anatomy and physiology, diagnostic procedures, disease processes, as well as various medical and surgical treatment modes.

Date: Tuesday Evenings, September 12 – December 19, 2023

Time: 6:00 – 9:00 p.m.

Tuition: $545.00

Text: Medical Terminology A Living Language – Cost TBD

Instructor: Lesia Lucan

This course will be delivered face to face at Yellowknife Campus. Contact Karen Horn at (867) 920-8802 or email khorn@auroracollege.nt.ca for more information and to register.

PROJECT MANAGEMENT FUNDAMENTALS
2023-09-18 09:00 - 2023-09-20 16:00 | Yellowknife North Slave Campus, 5004 54 St, Yellowknife, NT, X1A2R6, Canada
This workshop will examine project management from conceptualization through to completion. You will learn: setting up an effective plan, applying project-planning steps, developing the project plan and implementing it, managing work in progress, monitoring controls, and reporting status.

Date: September 18-20, 2023

Time: 9:00 AM to 4:00 PM each day

Cost: $600.00

Instructor: Janet Dean, TangleTree Enterprises Ltd.

Add/Drop Deadline Fall 2023 Term
2023-09-08 08:00 - 17:00
Last day to add or drop course for the Fall 2023 term.

*Also the last day for tuition to be paid or for a student to be setup with a payment plan through Finance Division.

Excel Extras - Instructor-led Online Series
2023-08-31 13:00 - 16:00
You know the basics of the Excel program. Now learn about what else you can do to make workingwith this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

Date: August 31, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Charts & Tables - Instructor-led Online Series - Excel Training
2023-08-17 13:00 - 16:00
In the Excel program, you can convert your data from a spreadsheet into a table and/orchart. Learn how you can turn dry financial and statistical information into a vibrant visualdisplay that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Date: August 17, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Excel Extras - Instructor-led Online Series
2023-08-17 09:00 - 12:00
You know the basics of the Excel program. Now learn about what else you can do to make workingwith this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

Date: August 17, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

Formatting the Worksheet - Instructor-led Online Series - Excel Training
2023-08-03 13:00 - 16:00
Make your Excel workbooks look professional and readable by learning how to properlyformat all the aspects of your spreadsheet. In this 3-hour session, you will learn how towork with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date: August 3, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Charts & Tables - Instructor-led Online Series - Excel Training
2023-08-03 09:00 - 12:00
In the Excel program, you can convert your data from a spreadsheet into a table and/orchart. Learn how you can turn dry financial and statistical information into a vibrant visualdisplay that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Date: August 3, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

Formulas & Functions - Instructor-led Online Series - Excel Training
2023-07-20 13:00 - 16:00
In this 3-hour session, learn how to set up formulas and functions to get the Excel programto do the math for you. Topics include:

Creating and editing formulas

Mathematical operators

Common functions

Conditional functions

Absolute & relative cell references

Protecting your workbook

Date: July 20, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Formatting the Worksheet - Instructor-led Online Series - Excel Training
2023-07-20 09:00 - 12:00
Make your Excel workbooks look professional and readable by learning how to properlyformat all the aspects of your spreadsheet. In this 3-hour session, you will learn how towork with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date: July 20, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

Intro to Excel - Instructor-led Online Series
2023-07-06 13:00 - 16:00
This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn thebasics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheets

Moving around the screen

Using the ‘Ribbon’

Entering data

Creating basic formulas

Selecting cells

Working with workbooks

Viewing & printing

Date: July 6, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Formulas & Functions - Instructor-led Online Series - Excel Training
2023-07-06 09:00 - 12:00
In this 3-hour session, learn how to set up formulas and functions to get the Excel programto do the math for you. Topics include:

Creating and editing formulas

Mathematical operators

Common functions

Conditional functions

Absolute & relative cell references

Protecting your workbook

Date: July 6, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

Intro to Excel - Instructor-led Online Series
2023-06-22 09:00 - 12:00
This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn thebasics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheets

Moving around the screen

Using the ‘Ribbon’

Entering data

Creating basic formulas

Selecting cells

Working with workbooks

Viewing & printing

Date: June 22, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

WRITING EFFECTIVE PROPOSALS – Instructor-Led Online
2023-06-07 09:00 - 2023-06-08 16:00
This 2-day course is designed to teach students how to write an effective proposal, whether to obtain work for a business or funding for an organization. The steps involved are covered from obtaining the needed information to prepare the proposal right to the layout of the final document. Through a combination of lecture and hands on work, students will work through the development and preparation of an actual proposal.

Date: June 7 to 8, 2022Time: 9:00 a.m. – 4:00. p.m.Cost: $600.00Instructor: Heather Lyon

WRITING & EDITING SKILLS - MAKING THE MESSAGE CLEAR - Instructor-Led Online
2023-05-10 09:00 - 2023-05-11 16:00
Good business writing leads to good business decisions, which leads to good business. This course emphasizes business writing (letters, memos, emails, documents, web material) with the reader and readability in mind. In two days you will focus on new formats, writing style, tone, clarity, conciseness and results while exploring new skills and time saving approaches.

Spend less time writing and more time communicating

Motivate and persuade readers to take action

Develop an active, objective and powerful writing style

Write sensitive or negative messages in a positive way

Understand the importance of word choice

Learn the implications of FOIP in written documentation

Prepare written information with objectivity and a results perspective

Develop time saving approaches to minute taking

Outline:

Why is writing so difficult to do?

Preparing to Write

Purpose

Audience

Tone

Choosing a Format

Emails/Memos

Business Letters

Reports

Advertising Material

Instructional Documents

Historical Records

Putting it All Together

Start with an Outline

Greetings & Introductions

Main body of the message

Wrapping things up

Proof-reading & Editing

Effective and Efficient

Clear & Simple

Vocabulary

Sentence length & structure

Paragraph length

Readability

Headings

Lists/Tables

Page Numbering

Underlining & Italics

Font size and weight

Graphics & Pictures

Mechanics of Writing

Correct word choice

Correct spelling

Comma usage

Capitalization

Numbers

Abbreviations

Latin expressions

Subjects & Verbs

Colons & Semi-colons

Best Practices & Practical Application

Emails/Memos

Business Letters

Reports

Advertising Material

Instructional Documents

Historical Records

Date: May 10 to 11, 2022Time: 9:00 a.m. – 4:00 p.m.Location: OnlineCost: $600.00Instructor: Heather Lyon

Business Administration Math Entry Course
2023-05-09 18:00 - 2023-06-22 19:30
Are you interested in attending the Business Administration Program but are missing the Math prerequisite or need to refresh your math skills?

This course will introduce students to the mathematical principles needed to be successful in the Business Administration Program. It will act as a pathway to admittance for students who may not currently meet the admission requirements or wish to refresh their skills before starting the program. The course will cover the concepts underlying math theories, principles, and usage. These fundamental skills are necessary to be successful in the BA Program for the development of numerical literacy.

Dates: May 9, 2023 – June 22, 2023

Times: Tuesday and Thursday Evenings from 6:00 p.m. – 7:30 p.m.

Instructor: Joanna Hartley

Tuition: $475.00 plus the cost of the textbook

Textbook: Foundations of Mathematics with Geometry, Trigonometry, and Statistics, Third Edition, by Kugathasan & Kox (Publisher: Vretta). Price: E-Textbook package $80 +taxes.

Prerequisites: English 150 or English 30-2, Math 145 or Math 20-2 or 20-1

Location: Online via TEAMS/Moodle

BUSI 0255 Small and Medium Sized Enterprises for Local Economic Development in the Extractive Sector - ONLINE
2023-05-02 00:00 - 2023-06-03 23:59
Are you interested in starting your own business in the extractive sector? This is your opportunity to get started developing your own business plan with real-world examples and mentoring! Industry experts share their knowledge, expertise and advice as guest speakers throughout the course.

Small and Medium Sized Enterprises (SMEs) for Local Economic Development in the Extractive Sector, aims to provide practical business/entrepreneurial skills for those looking to enter or expand their presence in the mining and petroleum supply chains. The focus is on understanding the context of business, finance, marketing and operations for these SMEs, with an emphasis on the local community. Learn to integrate SMEs into the supply chain at any phase of the mine life cycle including exploration, development, production, and reclamation.

Dates May 2, 2023 – June 3, 2023

Times Tuesdays from 6 PM – 9 PM (May 2, 9, 16, 23, and May 30)

Thursday from 6 PM – 9 PM (May 4, 11, 18, and May 25 and June 1)

Saturdays from 9 AM – Noon (May 13, 27, and June 3)

Instructor Dr. Kim Lemky

Tuition $475.00 plus the cost of the textbook

Textbook Required :

Balderson, D.W., & Mombourquette, P. (2020). Canadian Entrepreneurship and Small Business Management. 11th Edition. McGraw – Hill.

Or online e-book (student can order these online)

Location Online via TEAMS

For information/registration, please contact Karen Horn at (867) 920-8802 or email khorn@auroracollege.nt.ca

Excel Extras - Online
2023-04-13 09:00 - 12:00
This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

Date: April 13, 2023Time: 9:00 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

C.O.R.E De-Escalation - Online
2023-04-05 09:00 - 2023-04-06 16:00
Creating Opportunities with Respect & Empathy

Introduction

Introduction Sequence

Traditional lecture vs. skill based learning

De-escalation Overview

Goals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:– The organization, the public, the media and the courts

Natural reactions in the face of conflict – Fight, Flight or Freeze– Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principle

Intergenerational Communication– For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe

The Impact of Technology on Interpersonal Communication– Video Technology has created a new reality, the power of social media

Part II: It’s Not Personal!

Rationalizing the Irrational– People under the influence of negative emotions can appear irrational– Their attacks can be very personal and offensive

People Don’t Mean What They Say …– Words and meanings can be (and usually are), completely different– We need to ignore the words and search for the correct meanings

Don’t Take the Bait – 80% of Complaints Stem from Our Reaction

EGO Is the EnemyUltimately, that voice in our head that makes us do and say things that we never planned on doing or saying!

Compliance vs. Cooperation – Separating attitude from behavior

The Unanswered Question – the appropriate response to verbal resistance

Part III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy– By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy– By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the words

The Power of Paraphrasing – the ultimate communication tool

Digging Deeper – asking the appropriate questions at the appropriate time

Providing Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness– Imminent Jeopardy– Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1,000,000 question– Establish Context– tactfully minimize resistance, build upon credibility– Proceed OR Persuade – VerifyConclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Part V: Practical Application

Personal Security Awareness– Imminent Jeopardy– Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1,000,000 question– Establish Context– tactfully minimize resistance, build upon credibility– Proceed OR Persuade – VerifyConclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Date: April 5 & 6, 2023Time: 9:00 a.m. – 4:00 p.m.Cost: $600.00Instructor: Darcy PennockLocation: Online via Zoom

Charts & Tables - Online
2023-03-30 09:00 - 12:00
This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

In the Excel program, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Formatting the Worksheet - Online
2023-03-16 09:00 - 12:00
This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this 3-hour session, you will learn how to work with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date: March 16, 2023Time: 9 a.m. – 12:00 p.m.Cost: $150.00Instructor: Heather Lyon

Minute Taking - Online
2023-03-14 09:00 - 16:00
This workshop is for people who are responsible for taking minutes in meetings. You will learn how to co-ordinate meetings, take minutes in formal and informal meetings, edit the minutes without altering content, and how to present, distribute and maintain the minutes most effectively. Topics include agenda preparation, minute taking styles & formats for different types of meetings, some basics on Rules of Order and motions, what to keep in, what to leave out, and more.

A. Your Role

Meeting PreparationWorking with the ChairRecordingDistribution

B. Meeting Preparation

Agenda PreparationNotifying & Confirming AttendancePreparing the Room

C. Working with the Chair

Improved CommunicationUnderstanding ObjectivesFollow-up and Approval

D. Recording

Minute Formats (narrative, action, resolution)Level of formalityEnhancing your listening skillsRules of OrderWhat to keep, what to leave outUsing a templateStaying “on track”Identifying decisions and action plansEditing and ProofreadingApprovals and Sign-offs

E. Distribution

Who gets a copy?Storing the originalPreparing for next meeting

Formulas & Functions - Online
2023-03-02 13:00 - 16:00
This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

In this 3-hour session, learn how to set up formulas and functions to get the Excel program to do the math for you. Topics include:

Creating and editing formulasMathematical operatorsCommon functionsConditional functionsAbsolute & relative cell referencesProtecting your workbook

Date: March 2, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

Starting a Small Business
2023-02-22 08:30 - 2023-02-23 16:00 | Thebacha Campus, Fort Smith
Thinking of starting your own business? Need basic information and direction?

Help determine whether self-employment is right for you!

Learn the steps required to turn your idea into reality

Get details you need about starting a business in your community

No cost to register

Application Deadline: Friday February 10, 2023

For More information:

Janice Walker

Continuing Education, Thebacha Campus

jwalker@auroracollege.nt.ca

867-874-6455

Starting a Small Business
2023-02-20 08:30 - 2023-02-21 16:00 | Chief Daniel Sonfrere Learning Centre, Kátł’odeeche First Nation

Intro to Excel - Online
2023-02-16 13:00 - 16:00
This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

Intro to Excel

This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheetsMoving around the screenUsing the ‘Ribbon’Entering dataCreating basic formulasSelecting cellsWorking with workbooksViewing & printing

Date: February 16, 2023Time: 1:00 p.m. – 4:00 p.m.Cost: $150.00Instructor: Heather Lyon

C.O.R.E De-Escalation
2023-02-16 09:00 - 2023-02-17 16:00 | Yellowknife North Slave Campus, 5004 54 St, Yellowknife, NT, X1A2R6, Canada
Creating Opportunities with Respect & Empathy

Introduction

Introduction SequenceTraditional lecture vs. skill based learningDe-escalation OverviewGoals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:– The organization, the public, the media and the courtsNatural reactions in the face of conflict – Fight, Flight or Freeze– Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principleIntergenerational Communication– For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary DonahoeThe Impact of Technology on Interpersonal Communication– Video Technology has created a new reality, the power of social media

Part II: It’s Not Personal!

Rationalizing the Irrational– People under the influence of negative emotions can appear irrational– Their attacks can be very personal and offensivePeople Don’t Mean What They Say …– Words and meanings can be (and usually are), completely different– We need to ignore the words and search for the correct meaningsDon’t Take the Bait – 80% of Complaints Stem from Our ReactionEGO Is the EnemyUltimately, that voice in our head that makes us do and say things that we never planned on doing or saying!Compliance vs. Cooperation – Separating attitude from behaviorThe Unanswered Question – the appropriate response to verbal resistance

Part III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ youC.O.R.E. Philosophy– By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathyPROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationshipPROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ youC.O.R.E. Philosophy– By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathyPROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationshipPROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the wordsThe Power of Paraphrasing – the ultimate communication toolDigging Deeper – asking the appropriate questions at the appropriate timeProviding Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness– Imminent Jeopardy– ProxemicsDe-escalation Phrases – demonstrate that you are listening – refocus the contactC.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1,000,000 question– Establish Context– tactfully minimize resistance, build upon credibility– Proceed OR Persuade – VerifyConcludeCase Study – application of C.O.R.E. techniques to actual eventsScenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – VerifyThe Ethical Protector Creed and Closing Remarks

Part V: Practical Application

Personal Security Awareness– Imminent Jeopardy– ProxemicsDe-escalation Phrases – demonstrate that you are listening – refocus the contactC.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1,000,000 question– Establish Context– tactfully minimize resistance, build upon credibility– Proceed OR Persuade – VerifyConcludeCase Study – application of C.O.R.E. techniques to actual eventsScenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – VerifyThe Ethical Protector Creed and Closing Remarks

Date: February 16 & 17, 2023Time: 9:00 a.m. – 4:00 p.m.Cost: $750.00Instructor: Darcy Pennock

Start Your Own Small Business
2023-02-14 13:30 - 2023-04-28 15:30
Tuesdays and Thursdays 1:30 PM – 3:30 PM

NWT Residents! Gain the knowledge you need to explore the idea of starting a small business.

This is a literacy and essential skills course.

Topics Covered in the Course:

An overview of Entrepreneurship How to get a business idea Basic Market Research skills Basic costing and pricing skills How to build a small business plan.

Add-on content:

Introduction to proposal writing Funding supports and funder requirementsWorking in partnershipsStaying focused for success

This program will be a 11 weeks long and available through distance learning

For more information contact: Taig Connell 867 952 2551 tconnell@auroracollege.nt.ca or Tatiana Frederickson 867 978 2224 Tatiana.Frederickson@auroracollege.nt.ca
