Aurora College

C.O.R.E De-Escalation - Online / Multiday
2024-06-17 09:00 - 2024-06-18 16:00 (America/Inuvik)
Creating Opportunities with Respect & Empathy

Introduction

Introduction Sequence

Traditional lecture vs. skill based learning

De-escalation Overview

Goals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:

Natural reactions in the face of conflict – Fight, Flight or Freeze

Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principle

Intergenerational Communication

For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe

The Impact of Technology on Interpersonal Communication

Video Technology has created a new reality, the power of social media

The organization, the public, the media and the courts

Part II: It’s Not Personal!

Rationalizing the Irrational

People Don’t Mean What They Say …

Words and meanings can be (and usually are), completely different

We need to ignore the words and search for the correct meanings

Don’t Take the Bait – 80% of Complaints Stem from Our Reaction

EGO Is the Enemy

Ultimately, that voice in our head that makes us do and say things that we never planned on doing or saying!

Compliance vs. Cooperation – Separating attitude from behavior

The Unanswered Question – the appropriate response to verbal resistance

People under the influence of negative emotions can appear irrational

Their attacks can be very personal and offensive

Part III: The Learned Response Confidence In Conflict

Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:

Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy

By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT

Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY

Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the words

The Power of Paraphrasing – the ultimate communication tool

Digging Deeper – asking the appropriate questions at the appropriate time

Providing Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness

Imminent Jeopardy

Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS

Introduction Sequence

Clarify – ask the $1,000,000 question

Establish Context– tactfully minimize resistance, build upon credibility

Proceed OR Persuade – Verify

Conclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application

Skill building – Introduction Sequence with De-escalation phrases

Skill building – Clarifying Sequence

Skill building – Putting it all together, no resistance

Skill building – Minimal Resistance – persuasion

Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Date: June 17 & 18, 2024Time: 9:00 a.m. – 4:00 p.m.Cost: $600.00Instructor: Darcy PennockLocation: Online via Zoom

Excel Extras CMPT 0016 - Online
2024-06-18 09:00 - 12:00
You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

InstructorHeather Lyon

Instructional Skills Workshop (ISW) - Online / Multi-Day
2024-06-18 09:00 - 2024-06-20 17:00
This workshop is available to instructional and non-instructional staff and is a pre-requisite for entry into the Certificate in Adult Education program.

(You will need a computer with high-speed internet)

Dates: June 18, 19 & 20, 2024 from 9:00 a.m. – 5:00 p.m.

Textbooks: ISW Manual

Tuition: $250

Please note that new staff will have priority for the August delivery, therefore, any existing staff still needing this should sign up for this one.

Business Administration Math Entry Course (MATH 0023) - Online / Mutli-Day
2024-06-18 18:00 - 19:30, 2024-06-20 18:00 - 19:30
Are you interested in attending the Business Administration Program but are missing the Math prerequisite or need to refresh your math skills?

This course will introduce students to the mathematical principles needed to be successful in the Business Administration Program. It will act as a pathway to admittance for students who may not currently meet the admission requirements or wish to refresh their skills before starting the program. The course will cover the concepts underlying math theories, principles, and usage. These fundamental skills are necessary to be successful in the BA Program for the development of numerical literacy.

PrerequisitesEnglish 150 or English 30-2, Math 145 or Math 20-2 or 20-1

DatesMay 7, 2024 – June 20, 2024

TimeTuesday and Thursday Evenings from 6:00 p.m. – 7:30 p.m.

LocationOnline via TEAMS/Moodle

TextbookFoundations of Mathematics with Geometry, Trigonometry, and Statistics, Third Edition, by Kugathasan & Kox (Publisher: Vretta).

InstructorJoanna Hartley

CAEd - Integration of Concepts in Adult Education/Capstone ADED 0138 Course - Online / Multi-Day
2024-06-19 19:00 - 22:00, 2024-06-26 19:00 - 22:00
This course is intended for individuals that have completed all other components of the CAEd program.

This is the capstone course of the CAEd program. Your project will focus on the integration of educational philosophies, theories, and practices explored throughout the program, highlighting your development as an adult educator.

You have the option to complete a practicum, an e-portfolio documenting your teaching practice development, a scholarship of teaching and learning research project, a capstone paper, or other assignment as determined with the instructor.

Dates: May 8, 15, 22, 29, June 5, 12, 19, 26

Location: Virtual classroom held on Teams

Excel Advanced (CMPT 0269) – Instructor-led Online Series - Online / Multi-Day
2024-06-20 09:00 - 16:00, 2024-06-27 09:00 - 16:00
This 2-day workshop is for experienced users of the Excel program. In this session, we learn some of the more advanced features of Excel, including advanced functions such as lookup, date & time, and financial functions; how to nest functions; Data analysis using Pivot Tables and Pivot Charts; and how to perform What-if Analyses. We also learn how to create forms in Excel. Students should have a good understanding of the basics of the program before taking this course.

Functions & Formulas

Named Ranges

Lookup Functions

Date & Time Functions

Checking for Formula errors

Data Verification

Financial Functions

Nesting Functions

Pivot Tables & Pivot Charts

Customizing Pivot Tables

Filters

Data Slicers

Grouping Data

Creating a Pivot Chart

Changing Pivot Chart Options

Drilling Down

Creating Forms in Excel

Adding Command Buttons

Spin Buttons and Scroll Bars

Check Boxes and Option Buttons

List Boxes and Combo Boxes

Group Box

Text Boxes

Performing What-if Analysis

Using the Goal Seek Tool

Working with Scenarios

Using Cell Watch

Date: June 20 & 27, 2024Time: 9:00 am – 4:00 pmCost: $700.00Instructor: Heather Lyon

Minute Taking (MGMT 0010) - Online
2024-06-25 09:00 - 16:00
This workshop is for people who are responsible for taking minutes in meetings. You will learn how to co-ordinate meetings, take minutes in formal and informal meetings, edit the minutes without altering content, and how to present, distribute and maintain the minutes most effectively. Topics include agenda preparation, minute taking styles & formats for different types of meetings, some basics on Rules of Order and motions, what to keep in, what to leave out, and more.

Your Role

Meeting Preparation

Working with the Chair

Recording

Distribution

Meeting Preparation

Agenda Preparation

Notifying & Confirming Attendance

Preparing the Room

Working with the Chair

Improved Communication

Understanding Objectives

Follow-up and Approval

Recording

Minute Formats (narrative, action, resolution)

Level of formality

Enhancing your listening skills

Rules of Order

What to keep, what to leave out

Using a template

Staying “on track”

Identifying decisions and action plans

Editing and Proofreading

Approvals and Sign-offs

Distribution

Who gets a copy?

Storing the original

Preparing for next meeting

Date June 25, 2024

Time9:00 a.m. to 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Summer Term Starts
2024-07-02 00:00 - 23:59

Online Fall Registration Open
2024-07-15 00:00 - 23:59
Online Fall Registration opens

Instructional Skills Workshop (ISW) - Online / Multi-Day
2024-08-21 09:00 - 2024-08-23 17:00
This workshop is available to instructional and non-instructional staff and is a pre-requisite for entry into the Certificate in Adult Education program.

Delivery:Face to Face Yellowknife or Virtual DeliveryPlease note that the face to face is for participants located in Yellowknife and the virtual session is for participants located outside of Yellowknife.(You will need a computer with high-speed internet)

Dates:August 21 – 23, 2024 from 9:00 a.m. – 5:00 p.m.

Textbooks:ISW Manual

Tuition:$250.00

Summer Term Ends
2024-08-23 00:00 - 23:59

Elements of Instruction (prerequisite – Instructional Skills Workshop) - Online / Multi-Day
2024-09-12 19:00 - 22:00, 2024-09-19 19:00 - 22:00, 2024-09-26 19:00 - 22:00, 2024-10-03 19:00 - 22:00
This course is an introduction to teaching and learning for instructors new to a post-secondary, adult education context. Learners are discipline specific experts who are or will be transitioning to an instructional role. This course extends themes and topics introduced in the Instructional Skills Workshop (ISW, GEN0042); i.e. lesson planning, participatory learning, giving and receiving feedback, instructor professionalism and ethics, and class management. The course is designed to be experiential, peer-based and reflective. This is the first course in the CAED program and lays the foundation for all other courses.

Delivery:Virtual Delivery(You will need a computer with high-speed internet)

Dates: 7:00 p.m. – 10:00 p.m. on September 12, 19, 26 and October 3

Textbooks:TBD

Tuition: $225.00

Instructor:Josh MacDonald

BOOKKEEPER & FINANCIAL OFFICER TRAINING PART ONE – INTRO TO ACCOUNTING - Online / Multi-Day
2024-09-16 09:00 - 2024-09-18 16:00
This three-day course looks at the theory and the steps involved in preparing books for a business or organization in the NWT. Using an accounting simulation consisting of actual source documents from a fictitious business, students will enter one month of financial transactions for a small company using the five-journal system. This course will show students who use a computerized software program what is actually happening behind the entry screens on their computer and will give them a better overall understanding of the accounting process.

Please note: This class includes intensive, hands-on work that will require your full attention. It is strongly suggested that if you are participating in these online sessions, you take the class in an environment where you can focus solely on the class. You will need a calculator or adding machine for this session.

Course objectivesAfter completing this course, you will be able to:

Better understand the accounting process used in the 5 Journal manual accounting system

Be familiar with the steps involved in the annual accounting cycle

Understand the five account categories used in accounting

Understand Debits & Credits

DatesSeptember 16 – 18, 2024

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

BOOKKEEPER & FINANCIAL OFFICER TRAINING PART TWO – READING AND UNDERSTANDING FINANCIAL STATEMENTS - Online / Multi-Day
2024-09-19 09:00 - 2024-09-20 16:00
Many bookkeepers spend a lot of time recording financial transactions that are used to create financial statements each month. It is not unusual for bookkeepers, along with business owners and managers, to lack a full understanding of the valuable information included in these statements. This workshop goes through the sections of basic financial statements including balance sheets, income statements and supporting documents to give you a thorough understanding of the information they contain. You will learn how to use common ratios used by lenders and investors to determine the health of a business or organization, as well as ways to thoroughly analyze the information contained in the statements.

Course Objectives

To learn how the double entry accounting system works

To develop an understanding of the principles of accounting used in financial statements

To learn what information is included in a balance sheet

To learn what information is included in an income statement

To learn how to analyze the information in financial statements

To learn how to read a statement of cash flows

DatesSeptember 19 – 20, 2024

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Online Fall Registration Closes
2024-10-01 00:00 - 23:59

Applied Topics in Northern Adult Education (pre-requisite – Elements of Instruction) - Online / Multi-Day
2024-10-09 09:30 - 10:00, 2024-10-16 09:30 - 10:00, 2024-10-23 09:30 - 10:00, 2024-10-30 09:30 - 10:00, 2024-11-06 09:30 - 10:00
This course focuses on current topics in education including, but not limited to, EDI (equity, diversity, and inclusion), UDL (universal design for learning), decolonization, and Indigenization.

Participants will examine how the concepts can be applied in the context of their own teaching practice and identify strategies to be responsive to the needs of their learners.

Delivery:Virtual Delivery(You will need a computer with high-speed internet)

Dates:7:00 p.m. – 10:00 p.m. on October 9, 16, 23, 30, November 6, 20, 27 and December 4

Textbooks:TBD

Tuition:$475.00

Instructor:Xiaoyi Yan

C.O.R.E De-Escalation - Multi-Day / Online
2024-10-17 09:00 - 2024-10-18 16:00
C.O.R.E De-EscalationCreating Opportunities with Respect & Empathy

Introduction

Introduction Sequence

Traditional lecture vs. skill based learning

De-escalation Overview

Goals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:

The organization, the public, the media and the courts

Natural reactions in the face of conflict – Fight, Flight or Freeze

Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principle

Intergenerational Communication

For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe

The Impact of Technology on Interpersonal Communication

Video Technology has created a new reality, the power of social media

Part II: It’s Not Personal!

Rationalizing the Irrational

People under the influence of negative emotions can appear irrational

Their attacks can be very personal and offensive

People Don’t Mean What They Say …

Words and meanings can be (and usually are), completely different

We need to ignore the words and search for the correct meanings

Don’t Take the Bait – 80% of Complaints Stem from Our Reaction

EGO Is the Enemy

Ultimately, that voice in our head that makes us do and say things that we never planned on doing or saying!

Compliance vs. Cooperation – Separating attitude from behavior

The Unanswered Question – the appropriate response to verbal resistance

Part III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy

By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT

Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY

Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the words

The Power of Paraphrasing – the ultimate communication tool

Digging Deeper – asking the appropriate questions at the appropriate time

Providing Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness

Imminent Jeopardy

Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS

Introduction Sequence

Clarify – ask the $1,000,000 question

Establish Context– tactfully minimize resistance, build upon credibility

Proceed OR Persuade – Verify

Conclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application

Skill building – Introduction Sequence with De-escalation phrases

Skill building – Clarifying Sequence

Skill building – Putting it all together, no resistance

Skill building – Minimal Resistance – persuasion

Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Date:October 17 & 18, 2024

Time:9:00 a.m. – 4:00 p.m.

Cost:$550.00

Instructor:Darcy Pennock

Location:Online via Zoom

BOOKKEEPER & FINANCIAL OFFICER TRAINING – PART THREE - COMPUTERIZED ACCOUNTING - Online / Multi-Day
2024-10-28 09:00 - 2024-11-01 16:00
This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This 5-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable, Accounts Payable, Payroll, Banking & Cash Accounts, and GST.

DatesOctober 28 – November 1, 2024

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Holiday - Remembrance Day
2024-11-11 00:00 - 23:59

Fall Reading Week
2024-11-12 08:00 - 2024-11-15 17:00
