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DTSTART;TZID=America/Inuvik:20260205T090000
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UID:10000767-1770282000-1770393600@www2.auroracollege.nt.ca
SUMMARY:C.O.R.E De-Escalation - Online
DESCRIPTION:Creating Opportunities with Respect & Empathy \n\n\n\nIntroduction \n\n\n\n\nIntroduction Sequence\n\n\n\nTraditional lecture vs. skill based learning\n\n\n\nDe-escalation Overview\n\n\n\nGoals of the course\n\n\n\n\nPart I: Realizing Expectations \n\n\n\n\nBeing a professional brings expectations from:\n\nThe organization\, the public\, the media and the courts\n\n\n\n\n\nNatural reactions in the face of conflict – Fight\, Flight or Freeze\n\nExceptions are those who benefited from: great parents\, great mentors\, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10\,000 hr. principle\n\n\n\n\n\nIntergenerational Communication\n\nFor the first time\, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe\n\n\n\n\n\nThe Impact of Technology on Interpersonal Communication\n\nVideo Technology has created a new reality\, the power of social media\n\n\n\n\n\n\nPart II: It’s Not Personal! \n\n\n\n\nRationalizing the Irrational\n\nPeople under the influence of negative emotions can appear irrational\n\n\n\nTheir attacks can be very personal and offensive\n\n\n\n\n\nPeople Don’t Mean What They Say …\n\nWords and meanings can be (and usually are)\, completely different\n\n\n\nWe need to ignore the words and search for the correct meanings\n\n\n\n\n\nDon’t Take the Bait – 80% of Complaints Stem from Our Reaction\n\n\n\nEGO Is the Enemy\n\nUltimately\, that voice in our head that makes us do and say things that we never planned on doing or saying!\n\n\n\n\n\nCompliance vs. Cooperation – Separating attitude from behavior\n\n\n\nThe Unanswered Question – the appropriate response to verbal resistance\n\n\n\n\nPart III: The Learned Response \n\n\n\nConfidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made\, Not Found’ and the 3 Appeals Emotional Intelligence: \n\n\n\nKnowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say\, it’s how you say it! \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy\n\nBy recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\n\n\nPROFESSIONAL RESPECT\n\nPerformed respect forms the basis of a healthy relationship\n\n\n\n\n\nPROFESSIONAL EMPATHY\n\nEssential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nActive Listening Revisited – Finding the meanings behind the words\n\n\n\nThe Power of Paraphrasing – the ultimate communication tool\n\n\n\nDigging Deeper – asking the appropriate questions at the appropriate time\n\n\n\nProviding Real Options – The essence of persuasion\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness\n\nImminent Jeopardy\n\n\n\nProxemics\n\n\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS\n\nIntroduction Sequence\n\n\n\nClarify – ask the $1\,000\,000 question\n\n\n\nEstablish Context– tactfully minimize resistance\, build upon credibility\n\n\n\nProceed OR Persuade – Verify\n\n\n\nConclude\n\n\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application\n\nSkill building – Introduction Sequence with De-escalation phrases\n\n\n\nSkill building – Clarifying Sequence\n\n\n\nSkill building – Putting it all together\, no resistance\n\n\n\nSkill building – Minimal Resistance – persuasion\n\n\n\nSkill building – Medium Resistance – persuasion – Verify\n\n\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nDate: February 5 & 6\, 2026Time: 9:00 a.m. – 4:00 p.m.Cost: $550.00Instructor: Darcy PennockLocation: Online via Zoom
URL:https://www2.auroracollege.nt.ca/event/c-o-r-e-de-escalation-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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DTSTART;TZID=America/Inuvik:20260209T130000
DTEND;TZID=America/Inuvik:20260209T160000
DTSTAMP:20260411T053115
CREATED:20251127T164911Z
LAST-MODIFIED:20251128T170641Z
UID:10000769-1770642000-1770652800@www2.auroracollege.nt.ca
SUMMARY:High-Impact AI Workflow: An Introduction to Increasing Your Output With Better Prompts – Online Workshop
DESCRIPTION:This three-hour intensive workshop is designed for professionals\, managers\, and individual contributors ready to move beyond basic AI queries and leverage generative tools (like Gemini\, ChatGPT\, or Copilot) for a strategic advantage. You’ll explore a Prompt Engineering Framework—a core skill for professional output—and learn high-impact workflows for communication\, research\, and project planning. Leave with practical\, ethical skills to confidently integrate AI into your daily routine\, immediately saving time and significantly boosting your overall work output. \n\n\n\nParticipants will need access to Zoom\, the internet and access to a generative AI tool such as Google Gemini\, ChatGPT\, CoPilot\, etc. \n\n\n\nDates: February 9th\, 2026Times: 1:00 p.m. – 4:00 p.m.Location: OnlineInstructor: Jeff O’Keefe
URL:https://www2.auroracollege.nt.ca/event/high-impact-ai-workflow-an-introduction-to-increasing-your-output-with-better-prompts-online-workshop/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
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DTSTART;TZID=America/Inuvik:20260220T090000
DTEND;TZID=America/Inuvik:20260220T160000
DTSTAMP:20260411T053115
CREATED:20251208T172230Z
LAST-MODIFIED:20251209T021939Z
UID:10000785-1771578000-1771603200@www2.auroracollege.nt.ca
SUMMARY:Conflict Management Workshop
DESCRIPTION:Conflict is a natural part of working with others—and when approached with skill and intention\, it becomes a powerful catalyst for stronger relationships\, clearer communication\, and healthier teams. This immersive one-day workshop supports participants in understanding the dynamics that shape conflict and in developing practical tools to navigate it with confidence and compassion. \n\n\n\nYour FacilitatorThis session is facilitated by Maureen Van Overliw\, founder of Leadership Lab Consulting. Maureen is certified in emotional intelligence (EQ-i 2.0 & EQ-360) and brings extensive experience supporting leaders\, teams\, and organizations across the North and beyond. Her facilitation approach is grounded in cultural sensitivity\, trauma-informed practice\, and a deep commitment to helping people strengthen their leadership presence. Known for creating safe\, engaging learning environments\, Maureen weaves together practical tools\, reflective exercises\, and real-world application to support meaningful growth. \n\n\n\nWhat We’ll ExploreThroughout the day\, participants examine what enables teams to function at their best and what contributes to dysfunction\, using real workplace scenarios that bring these concepts to life. Four key frameworks anchor the learning: \n\n\n\n• Heather Plett’s Model of Identity\, Belonging\, and SafetyThis model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated. \n\n\n\n\nHeather Plett’s Model of Identity\, Belonging\, and SafetyThis model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated.\n\n\n\nThomas-Kilmann Conflict Mode Instrument (TKI)Participants learn about their preferred conflict modes—Competing\, Collaborating\, Compromising\, Avoiding\, and Accommodating—and how each can be effective when used intentionally. This awareness helps leaders adapt their approach to better meet the needs of the situation and the people involved.\n\n\n\nGervase Bushe’s Experience CubeThe Cube offers a structured way to examine what we observe\, think\, feel\, and want before or during conflict. This clarity supports grounded\, transparent communication and reduces misinterpretation and reactivity.\n\n\n\nFunctional vs. Dysfunctional Team DynamicsThrough examining trust\, accountability\, communication\, and shared purpose\, participants reflect on how team health influences conflict—and how leaders can shape a more supportive team environment.\n\n\n\n\nTogether\, these models provide a rich\, practical foundation for building conflict management skills rooted in emotional intelligence\, cultural awareness\, and leadership practice. The session balances learning with application\, ensuring participants leave with strategies they can confidently use “in the wild.” \n\n\n\nThis workshop welcomes anyone interested in strengthening their ability to navigate conflict\, regardless of role or level of responsibility. Whether you lead teams\, collaborate with peers\, or support clients\, you will gain valuable insights and tools to support more effective\, respectful\, and grounded interactions. \n\n\n\nDates: February 20\, 2026 \n\n\n\nTimes: 9:00 a.m. – 4:00 p.m. \n\n\n\nLocation: In Person Session \n\n\n\nInstructor: Maureen Van Overliw – Leadership Lab Consulting \n\n\n\nCost: $550.00 (includes material and TKI report)
URL:https://www2.auroracollege.nt.ca/event/coconflict-management-workshop/
CATEGORIES:Continuing Education Yellowknife North Slave Campus
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