Aurora College

C.O.R.E De-Escalation - Multi-Day / Online
2024-10-17 09:00 - 2024-10-18 16:00 (America/Inuvik)
C.O.R.E De-EscalationCreating Opportunities with Respect & Empathy

Introduction

Introduction Sequence

Traditional lecture vs. skill based learning

De-escalation Overview

Goals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:

The organization, the public, the media and the courts

Natural reactions in the face of conflict – Fight, Flight or Freeze

Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principle

Intergenerational Communication

For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe

The Impact of Technology on Interpersonal Communication

Video Technology has created a new reality, the power of social media

Part II: It’s Not Personal!

Rationalizing the Irrational

People under the influence of negative emotions can appear irrational

Their attacks can be very personal and offensive

People Don’t Mean What They Say …

Words and meanings can be (and usually are), completely different

We need to ignore the words and search for the correct meanings

Don’t Take the Bait – 80% of Complaints Stem from Our Reaction

EGO Is the Enemy

Ultimately, that voice in our head that makes us do and say things that we never planned on doing or saying!

Compliance vs. Cooperation – Separating attitude from behavior

The Unanswered Question – the appropriate response to verbal resistance

Part III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy

By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT

Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY

Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the words

The Power of Paraphrasing – the ultimate communication tool

Digging Deeper – asking the appropriate questions at the appropriate time

Providing Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness

Imminent Jeopardy

Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS

Introduction Sequence

Clarify – ask the $1,000,000 question

Establish Context– tactfully minimize resistance, build upon credibility

Proceed OR Persuade – Verify

Conclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application

Skill building – Introduction Sequence with De-escalation phrases

Skill building – Clarifying Sequence

Skill building – Putting it all together, no resistance

Skill building – Minimal Resistance – persuasion

Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Date:October 17 & 18, 2024

Time:9:00 a.m. – 4:00 p.m.

Cost:$550.00

Instructor:Darcy Pennock

Location:Online via Zoom

Applied Topics in Northern Adult Education (pre-requisite – Elements of Instruction) - Online / Multi-Day
2024-10-23 09:30 - 10:00, 2024-10-30 09:30 - 10:00, 2024-11-06 09:30 - 10:00, 2024-11-20 09:30 - 10:00, 2024-11-27 09:30 - 10:00, 2024-12-04 09:30 - 10:00
This course focuses on current topics in education including, but not limited to, EDI (equity, diversity, and inclusion), UDL (universal design for learning), decolonization, and Indigenization.

Participants will examine how the concepts can be applied in the context of their own teaching practice and identify strategies to be responsive to the needs of their learners.

Delivery:Virtual Delivery(You will need a computer with high-speed internet)

Dates:7:00 p.m. – 10:00 p.m. on October 9, 16, 23, 30, November 6, 20, 27 and December 4

Textbooks:TBD

Tuition:$475.00

Instructor:Xiaoyi Yan

BOOKKEEPER & FINANCIAL OFFICER TRAINING – PART THREE - COMPUTERIZED ACCOUNTING - Online / Multi-Day
2024-10-28 09:00 - 2024-11-01 16:00
This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This 5-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable, Accounts Payable, Payroll, Banking & Cash Accounts, and GST.

DatesOctober 28 – November 1, 2024

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Intro to Excel CMPT 0012 - Online
2024-11-12 09:00 - 12:00
This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheets

Moving around the screen

Using the ‘Ribbon’

Entering data

Creating basic formulas

Selecting cells

Working with workbooks

Viewing & printing

Date:November 5, 2024

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Formatting the Worksheet CMPT 0014 - Online
2024-12-03 09:00 - 12:00
Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this 3-hour session, you will learn how to work with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date:December 3, 2024

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Charts & Tables CMPT 0015 - Online
2024-12-10 09:00 - 12:00
In the Excel program, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Date:December 10, 2024

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Robert’s Rules of Order - Online
2024-12-12 09:00 - 16:00
Robert’s Rules of Order

Have you ever played a team sport where only a few of the players knew the rules? The same types of challenges can occur in your meetings if your group does not understand how to properly “play the game”. In this one-day online session, you will learn the basics of Robert’s Rules of Order, the foremost manual on parliamentary procedures that is used by most organizations with boards of directors. By following these rules and other tips included in this session, you can ensure your meetings will be fair, efficient, democratic and orderly.

What are Roberts Rules of Order?

History of the book

What are the principles behind these rules?

Motions

What is a motion?

Types of motions and their purposes

Presenting a motion

Seconding a motion

Debating a motion

Amending a motion

Withdrawing a motion

Voting on a motion

Requesting Points of Something

What is a ‘Point’?

Types of points and their purposes

Tips for chairpersons of a meeting

Know and teach your group the rules of order

Set meeting times and dates that work

Notify and confirm attendance

Prepare and distribute an agenda in advance

Request reports in advance

Start & finish on time

Stick to the agenda

Assign time limits for reports/debates

Ensure action items are clear and assigned

Do an Action Item Review each meeting

Dealing with “hot topics”

Make every decision unanimous

Date:December 12, 2024

Time:9:00 – 4:00 p.m.

Cost:$350.00

Instructor:Heather Lyon

Excel Extras CMPT 0016 - Online
2024-12-17 09:00 - 12:00
You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

Date:December 17, 2024

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Course Planning and Assessment ADED 0135 (prerequisite – Elements of Instruction) - Online / Multi-Day
2025-01-15 19:00 - 22:00, 2025-01-22 19:00 - 22:00, 2025-01-29 19:00 - 22:00, 2025-02-05 19:00 - 22:00, 2025-02-12 19:00 - 22:00, 2025-02-19 19:00 - 22:00, 2025-02-26 19:00 - 22:00, 2025-03-05 19:00 - 22:00
Course Planning and Assessment is a course about how to plan courses and assess learning outcomes, particularly for adults. It is concerned with designing learning systematically by considering learners, content, intended learning outcomes, learning tasks, pacing, appropriate expectations, instructional strategies, and assessment.

Course Planning and Assessment will be useful for people who want to plan workshops as well as for those who want to plan a formal educational course, whether it be a new course or a course that has an existing course outline. It will cover the theory behind planning and present a number of models for course design.

As part of this course, learners will develop a learning assessment plan that includes a variety of strategies and tools. Learners will plan an actual course, thereby immediately applying the theory to a useful and practical project.

Delivery:Virtual Delivery via Microsoft Teams(You will need a computer with high-speed internet)

Dates: 7 p.m. – 10 p.m. on January 15, 22, 29, February 5, 12, 19, 26, and March 5, 2025

Textbooks:Creating Courses for Adults: Design for Learning – available on Amazon*Participants are responsible for ordering the textbook

Tuition: $475.00

Instructor:Mike MacPherson

Intro to Excel CMPT 0012 - Online
2025-01-16 09:00 - 12:00
This three-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheets

Moving around the screen

Using the ‘Ribbon’

Entering data

Creating basic formulas

Selecting cells

Working with workbooks

Viewing & printing

Date:January 16, 2025

Time:9:00 a.m. – Noon

InstructorHeather Lyon

PowerPoint - Online
2025-01-28 09:00 - 16:00
If you are new to working with this presentation software, this 1-day online session is for you! You will be introduced to the capabilities of the program and learn some basic techniques for creating and delivering a simple slide show. You will learn some of the tips and tricks for working with the software, but the session includes even more, such as the five rules for creating great PowerPoints, how to ensure that your audience gets your message, and that they remember it long after you finish!

Date:January 28, 2025

Time:9:00 a.m. – 4:00 p.m.

Cost:$350.00

Instructor:Heather Lyon

Writing Effective Proposals – MGMT 0011 – Online
2025-02-24 09:00 - 2025-02-25 16:00
This two-day course is designed to teach students how to write an effective proposal, whether to obtain work for a business or funding for an organization. The steps involved are covered from obtaining the needed information to prepare the proposal right to the layout of the final document. Through a combination of lecture and hands-on work, students will work through the development and preparation of an actual proposal.

Date: February 24 & 25, 2025Time: 9am to 4pmCost: $600Instructor: Heather Lyon

Formatting the Worksheet CMPT 0014 - Online
2025-02-27 09:00 - 12:00
Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this three-hour session, you will learn how to work with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date:February 27, 2025

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Bookkeeper & Financial Officer Training Part One – Intro to Accounting - Online / Multi-Day
2025-03-03 09:00 - 2025-03-05 16:00
This three-day course looks at the theory and the steps involved in preparing books for a business or organization in the NWT. Using an accounting simulation consisting of actual source documents from a fictitious business, students will enter one month of financial transactions for a small company using the five-journal system. This course will show students who use a computerized software program what is actually happening behind the entry screens on their computer and will give them a better overall understanding of the accounting process.

Please note: This class includes intensive, hands-on work that will require your full attention. It is strongly suggested that if you are participating in these online sessions, you take the class in an environment where you can focus solely on the class. You will need a calculator or adding machine for this session.

Course objectivesAfter completing this course, you will be able to:

Better understand the accounting process used in the 5 Journal manual accounting system

Be familiar with the steps involved in the annual accounting cycle

Understand the five account categories used in accounting

Understand Debits & Credits

DatesMarch 3 – 5, 2025

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Bookkeeper & Financial Officer Training Part Two – Reading and Understanding Financial Statements - Online / Multi-Day
2025-03-06 09:00 - 2025-03-07 16:00
Many bookkeepers spend a lot of time recording financial transactions that are used to create financial statements each month. It is not unusual for bookkeepers, along with business owners and managers, to lack a full understanding of the valuable information included in these statements. This workshop goes through the sections of basic financial statements including balance sheets, income statements and supporting documents to give you a thorough understanding of the information they contain. You will learn how to use common ratios used by lenders and investors to determine the health of a business or organization, as well as ways to thoroughly analyze the information contained in the statements.

Course Objectives

To learn how the double entry accounting system works

To develop an understanding of the principles of accounting used in financial statements

To learn what information is included in a balance sheet

To learn what information is included in an income statement

To learn how to analyze the information in financial statements

To learn how to read a statement of cash flows

DatesMarch 6 – 7, 2025

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon

Word Basics - Online
2025-03-11 09:00 - 12:00
This 3-hour session will introduce you to the capabilities of the MS Word program. Learn the basics of what you can do with this powerful word processing program including:

Types of documents

Moving around the screen

Using the ‘Ribbon’

Entering text

Find & Replace

Using undo and redo

Creating new documents

Switching between documents

Saving documents

Viewing & printing documents

Date:March 11, 2025

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Charts & Tables CMPT 0015 - Online
2025-03-13 09:00 - 12:00
In the Excel program, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Date:March 13, 2025

Time:9:00 a.m. – Noon

Cost:$175.00

Instructor:Heather Lyon

Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
2025-03-31 09:00 - 2025-04-04 16:00
This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This 5-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable, Accounts Payable, Payroll, Banking & Cash Accounts, and GST.

DatesMarch 31 – April 4, 2025

Time9:00 a.m. – 4:00 p.m.

LocationOnline

InstructorHeather Lyon
