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UID:10000672-1760000400-1760112000@www2.auroracollege.nt.ca
SUMMARY:C.O.R.E De-Escalation - Multi-Day / Online
DESCRIPTION:C.O.R.E De-EscalationCreating Opportunities with Respect & Empathy \n\n\n\nIntroduction \n\n\n\n\nIntroduction Sequence\n\n\n\nTraditional lecture vs. skill based learning\n\n\n\nDe-escalation Overview\n\n\n\nGoals of the course\n\n\n\n\nPart I: Realizing Expectations \n\n\n\n\nBeing a professional brings expectations from:\n\nThe organization\, the public\, the media and the courts\n\n\n\n\n\nNatural reactions in the face of conflict – Fight\, Flight or Freeze\n\nExceptions are those who benefited from: great parents\, great mentors\, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10\,000 hr. principle\n\n\n\n\n\nIntergenerational Communication\n\nFor the first time\, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe\n\n\n\n\n\nThe Impact of Technology on Interpersonal Communication\n\nVideo Technology has created a new reality\, the power of social media\n\n\n\n\n\n\nPart II: It’s Not Personal! \n\n\n\n\nRationalizing the Irrational\n\nPeople under the influence of negative emotions can appear irrational\n\n\n\nTheir attacks can be very personal and offensive\n\n\n\n\n\nPeople Don’t Mean What They Say …\n\nWords and meanings can be (and usually are)\, completely different\n\n\n\nWe need to ignore the words and search for the correct meanings\n\n\n\n\n\nDon’t Take the Bait – 80% of Complaints Stem from Our Reaction\n\n\n\nEGO Is the Enemy\n\nUltimately\, that voice in our head that makes us do and say things that we never planned on doing or saying!\n\n\n\n\n\nCompliance vs. Cooperation – Separating attitude from behavior\n\n\n\nThe Unanswered Question – the appropriate response to verbal resistance\n\n\n\n\nPart III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made\, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say\, it’s how you say it! \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy\n\nBy recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\n\n\nPROFESSIONAL RESPECT\n\nPerformed respect forms the basis of a healthy relationship\n\n\n\n\n\nPROFESSIONAL EMPATHY\n\nEssential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nActive Listening Revisited – Finding the meanings behind the words\n\n\n\nThe Power of Paraphrasing – the ultimate communication tool\n\n\n\nDigging Deeper – asking the appropriate questions at the appropriate time\n\n\n\nProviding Real Options – The essence of persuasion\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness\n\nImminent Jeopardy\n\n\n\nProxemics\n\n\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS\n\nIntroduction Sequence\n\n\n\nClarify – ask the $1\,000\,000 question\n\n\n\nEstablish Context– tactfully minimize resistance\, build upon credibility\n\n\n\nProceed OR Persuade – Verify\n\n\n\nConclude\n\n\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application\n\nSkill building – Introduction Sequence with De-escalation phrases\n\n\n\nSkill building – Clarifying Sequence\n\n\n\nSkill building – Putting it all together\, no resistance\n\n\n\nSkill building – Minimal Resistance – persuasion\n\n\n\nSkill building – Medium Resistance – persuasion – Verify\n\n\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nDate:October 9 & 10\, 2025 \n\n\n\nTime:9:00 a.m. – 4:00 p.m. \n\n\n\nCost:$550.00 \n\n\n\nInstructor:Darcy Pennock \n\n\n\nLocation:Online via Zoom
URL:https://www2.auroracollege.nt.ca/event/c-o-r-e-de-escalation-multi-day-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251014T090000
DTEND;TZID=America/Inuvik:20251014T170000
DTSTAMP:20260415T022028
CREATED:20250605T225135Z
LAST-MODIFIED:20250606T202814Z
UID:10000744-1760432400-1760461200@www2.auroracollege.nt.ca
SUMMARY:Northern Leadership Development Program (NLDP) – Level 2\, Leadership in Action – Open Series
DESCRIPTION:The Northern Leadership Development Program (NLDP) Level 2 delivery will focus on applied leadership principles and skills for NLDP graduates\, or current northern leaders who have other leadership training and/or experience. Level 2 mirrors the delivery of Level 1 Modules 1 – 9\, going further in-depth with specific focus on leadership in action. \n\n\n\nNLDP Level 2 is a comprehensive program designed to provide leaders with advanced knowledge\, skills\, and tools to lead their teams and organizations effectively. This program is best suited for experienced leaders who are looking to develop and enhance their leadership abilities to take on increasingly challenges that are more significant. \n\n\n\nNLDP Level 2 incorporates a combination of classroom learning\, individual coaching\, group workshops\, and experiential learning activities. The focus is on developing skills in areas such as strategic thinking\, decision-making\, communication\, conflict resolution\, change management\, and team building. Emphasis will be placed on application of learning between modules\, with time to review concepts and develop applied learning plans during module delivery. \n\n\n\nNLDP Lever 2 consists of nine modules. Each module\, except for Modules 1 and 9\, is 15 hours in length. The modules will be offered as a combination of in-person and online settings. \n\n\n\n\nPre-entry Workshop (online) October 14\, 2025\n\n\n\nModule 1 – Personal Development (in person) November 12 – 14\, 2025\n\n\n\nModule 2 – Communication Skills/ Coach Mentoring (in person) December 16 & 17\, 2025\n\n\n\nModule 3 – Effective Personal Leadership (online) January 20 & 21\, 2026\n\n\n\nModule 4 – Effective Team Leadership (online) February 17 & 18\, 2026\n\n\n\nModule 5 – Conflict Management (in person) March 3 & 4\, 2026\n\n\n\nModule 6 – Leading While Managing (online) March 31 & April 1\, 2026\n\n\n\nModule 7 – Problem Solving and Decision Making (online) April 21 & 22\, 2026\n\n\n\nModule 8 – Diversity-Conscious Leadership (online) May 12 & 13\, 2026\n\n\n\nModule 9 – Leadership in Action / Coach Mentoring (in person) June 9\, 10 & 11\, 2026\n\n\n\n\nNLDP is more than just a conventional leadership program; it is designed to fundamentally change how participants view leadership\, themselves\, and their communities. The program fosters deep self-awareness\, challenges existing beliefs\, and encourages participants to develop a vision that aligns with the unique cultural\, social\, and economic contexts of the North. By emphasizing transformation\, the NLDP aims to create leaders who can drive sustainable change in their communities. \n\n\n\nFor more information\, please contact: \n\n\n\nKaren Horn\, Coordinator\, Continuing Education ProgramsAurora College\, Yellowknife/North Slave Campus867-920-8802khorn@auroracollege.ca \n\n\n\nWanda Roberts\, BN\, RN\, M. Ed\, Instructor\, Northern Leadership Development ProgramAurora College\, Yellowknife/North Slave Campus867-767-8205wroberts@auroracollege.ca
URL:https://www2.auroracollege.nt.ca/event/northern-leadership-development-program-nldp-level-2-leadership-in-action-open-series/
CATEGORIES:Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251022T090000
DTEND;TZID=America/Inuvik:20251022T160000
DTSTAMP:20260415T022028
CREATED:20250714T185516Z
LAST-MODIFIED:20250714T185519Z
UID:10000746-1761123600-1761148800@www2.auroracollege.nt.ca
SUMMARY:Minute Taking (MGMT 0010) - Online
DESCRIPTION:This workshop is for people who are responsible for taking minutes in meetings. You will learn how to co-ordinate meetings\, take minutes in formal and informal meetings\, edit the minutes without altering content\, and how to present\, distribute and maintain the minutes most effectively. Topics include agenda preparation\, minute taking styles & formats for different types of meetings\, some basics on Rules of Order and motions\, what to keep in\, what to leave out\, and more. \n\n\n\n\nYour Role\n\nMeeting Preparation\n\n\n\nWorking with the Chair\n\n\n\nRecording\n\n\n\nDistribution\n\n\n\n\n\nMeeting Preparation\n\nAgenda Preparation\n\n\n\nNotifying & Confirming Attendance\n\n\n\nPreparing the Room\n\n\n\n\n\nWorking with the Chair\n\nImproved Communication\n\n\n\nUnderstanding Objectives\n\n\n\nFollow-up and Approval\n\n\n\n\n\nRecording\n\nMinute Formats (narrative\, action\, resolution)\n\n\n\nLevel of formality\n\n\n\nEnhancing your listening skills\n\n\n\nRules of Order\n\n\n\nWhat to keep\, what to leave out\n\n\n\nUsing a template\n\n\n\nStaying “on track”\n\n\n\nIdentifying decisions and action plans\n\n\n\nEditing and Proofreading\n\n\n\nApprovals and Sign-offs\n\n\n\n\n\nDistribution\n\nWho gets a copy?\n\n\n\nStoring the original\n\n\n\nPreparing for next meeting\n\n\n\n\n\n\nDate Wednesday\, October 22\, 2025 \n\n\n\nTime9 a.m. to 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/minute-taking-mgmt-0010-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251103T130000
DTEND;TZID=America/Inuvik:20251103T160000
DTSTAMP:20260415T022028
CREATED:20250714T185849Z
LAST-MODIFIED:20251021T193814Z
UID:10000747-1762174800-1762185600@www2.auroracollege.nt.ca
SUMMARY:Intro to Excel CMPT 0012 - Online
DESCRIPTION:This three-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including: \n\n\n\n\nPurpose of spreadsheets\n\n\n\nMoving around the screen\n\n\n\nUsing the ‘Ribbon’\n\n\n\nEntering data\n\n\n\nCreating basic formulas\n\n\n\nSelecting cells\n\n\n\nWorking with workbooks\n\n\n\nViewing & printing\n\n\n\n\nDate:November 3\, 2025 \n\n\n\nTime:1 p.m. – 4 p.m. \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/intro-to-excel-cmpt-0012-online-3/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251106T090000
DTEND;TZID=America/Inuvik:20251106T160000
DTSTAMP:20260415T022028
CREATED:20250714T190035Z
LAST-MODIFIED:20250714T190108Z
UID:10000748-1762419600-1762444800@www2.auroracollege.nt.ca
SUMMARY:Speak Up\, Speak Out - Online
DESCRIPTION:Surveys indicate that many people list public speaking as their greatest fear – while fear of death is listed farther down the list! If you are someone who would rather die than speak up in public\, this one-day course is for you. In addition to learning what it takes to be effective in any public speaking situation – whether making a formal presentation or just offering an opinion in a meeting\, you will gain valuable experience in facing your fear and moving through it. \n\n\n\nDate:November 6\, 2025 \n\n\n\nTime:9 a.m. – 4 p.m. \n\n\n\nCost:$350.00 \n\n\n\nInstructor:Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/speak-up-speak-out-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251117T130000
DTEND;TZID=America/Inuvik:20251117T160000
DTSTAMP:20260415T022028
CREATED:20250714T190911Z
LAST-MODIFIED:20250715T154831Z
UID:10000750-1763384400-1763395200@www2.auroracollege.nt.ca
SUMMARY:Formatting the Worksheet CMPT 0014 - Online
DESCRIPTION:Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this three-hour session\, you will learn how to work with: \n\n\n\n\nFormatting dates & numbers\n\n\n\nCell alignment\n\n\n\nFonts & sizes\n\n\n\nBorders\n\n\n\nColours and patterns\n\n\n\nFormat painter\n\n\n\nThemes & Styles\n\n\n\nConditional formatting\n\n\n\n\nDate:November 17\, 2025 \n\n\n\nTime:1 p.m. – 4 p.m. \n\n\n\nCost:$175.00 \n\n\n\nInstructor:Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/formatting-the-worksheet-cmpt-0014-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251124T130000
DTEND;TZID=America/Inuvik:20251124T160000
DTSTAMP:20260415T022028
CREATED:20250714T191141Z
LAST-MODIFIED:20250714T191143Z
UID:10000751-1763989200-1764000000@www2.auroracollege.nt.ca
SUMMARY:Charts & Tables CMPT 0015 - Online
DESCRIPTION:In the Excel program\, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience! \n\n\n\n\nCharts vs. Tables\n\n\n\nCreating a chart\n\n\n\nChanging chart types\n\n\n\nChanging chart layout and location\n\n\n\nUsing sparklines\n\n\n\nCreating a table\n\n\n\nCreating a Pivot Table\n\n\n\n\nDate:November 24\, 2025 \n\n\n\nTime:1 p.m. – 4 p.m. \n\n\n\nCost:$175.00 \n\n\n\nInstructor:Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/charts-tables-cmpt-0015-online-3/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251201T130000
DTEND;TZID=America/Inuvik:20251201T160000
DTSTAMP:20260415T022028
CREATED:20251021T193432Z
LAST-MODIFIED:20251021T194002Z
UID:10000768-1764594000-1764604800@www2.auroracollege.nt.ca
SUMMARY:Excel Extras - Online
DESCRIPTION:You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include: \n\n\n\n\nWorking with graphics\n\n\n\nInserting a screenshot\n\n\n\nSorting & Filtering\n\n\n\nUsing hyperlinks\n\n\n\nUsing comments\n\n\n\nDrop-down lists\n\n\n\nGrouping & Subtotals\n\n\n\nQuick Analysis\n\n\n\n\nDate: December 1\, 2025Time: 1:00 p.m. – 4:00 p.m.Cost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/excel-extras-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251204T090000
DTEND;TZID=America/Inuvik:20251204T160000
DTSTAMP:20260415T022028
CREATED:20251020T151610Z
LAST-MODIFIED:20251020T151613Z
UID:10000760-1764838800-1764864000@www2.auroracollege.nt.ca
SUMMARY:Minute Taking - Online
DESCRIPTION:This workshop is for people who are responsible for taking minutes in meetings. You will learn how to co-ordinate meetings\, take minutes in formal and informal meetings\, edit the minutes without altering content\, and how to present\, distribute and maintain the minutes most effectively. Topics include agenda preparation\, minute taking styles & formats for different types of meetings\, some basics on Rules of Order and motions\, what to keep in\, what to leave out\, and more. \n\n\n\nA. Your Role \n\n\n\n\nMeeting Preparation\n\n\n\nWorking with the Chair\n\n\n\nRecording\n\n\n\nDistribution\n\n\n\n\nB. Meeting Preparation \n\n\n\n\nAgenda Preparation\n\n\n\nNotifying & Confirming Attendance\n\n\n\nPreparing the Room\n\n\n\n\nC. Working with the Chair \n\n\n\n\nImproved Communication\n\n\n\nUnderstanding Objectives\n\n\n\nFollow-up and Approval\n\n\n\n\nD. Recording \n\n\n\n\nMinute Formats (narrative\, action\, resolution)\n\n\n\nLevel of formality\n\n\n\nEnhancing your listening skills\n\n\n\nRules of Order\n\n\n\nWhat to keep\, what to leave out\n\n\n\nUsing a template\n\n\n\nStaying “on track”\n\n\n\nIdentifying decisions and action plans\n\n\n\nEditing and Proofreading\n\n\n\nApprovals and Sign-offs\n\n\n\n\nE. Distribution \n\n\n\n\nWho gets a copy?\n\n\n\nStoring the original\n\n\n\nPreparing for next meeting\n\n\n\n\nDate: December 4\, 2025Time: 9:00 a.m. to 4:00 p.m.Location: OnlineTuition: $350.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/minute-taking-online-3/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251208T090000
DTEND;TZID=America/Inuvik:20251210T160000
DTSTAMP:20260415T022028
CREATED:20250714T201744Z
LAST-MODIFIED:20251021T191754Z
UID:10000757-1765184400-1765382400@www2.auroracollege.nt.ca
SUMMARY:BOOKKEEPER & FINANCIAL OFFICER TRAINING PART ONE – INTRO TO ACCOUNTING (ACCT 0011) - Online / Multi-Day
DESCRIPTION:This three-day course looks at the theory and the steps involved in preparing books for a business or organization in the NWT. Using an accounting simulation consisting of actual source documents from a fictitious business\, students will enter one month of financial transactions for a small company using the five-journal system. This course will show students who use a computerized software program what is actually happening behind the entry screens on their computer and will give them a better overall understanding of the accounting process.  \n\n\n\nPlease note: This class includes intensive\, hands-on work that will require your full attention. It is strongly suggested that if you are participating in these online sessions\, you take the class in an environment where you can focus solely on the class. You will need a calculator or adding machine for this session. \n\n\n\nCourse objectivesAfter completing this course\, you will be able to: \n\n\n\n\nBetter understand the accounting process used in the 5 Journal manual accounting system\n\n\n\nBe familiar with the steps involved in the annual accounting cycle\n\n\n\nUnderstand the five account categories used in accounting\n\n\n\nUnderstand Debits & Credits\n\n\n\n\nDatesDecember 8 – 10\, 2025 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-one-intro-to-accounting-acct-0011-online-multi-day/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20251215T090000
DTEND;TZID=America/Inuvik:20251216T160000
DTSTAMP:20260415T022028
CREATED:20250714T201909Z
LAST-MODIFIED:20251021T191222Z
UID:10000758-1765789200-1765900800@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training Part Two – Reading and Understanding Financial Statements - Online / Multi-Day
DESCRIPTION:Many bookkeepers spend a lot of time recording financial transactions that are used to create financial statements each month. It is not unusual for bookkeepers\, along with business owners and managers\, to lack a full understanding of the valuable information included in these statements. This workshop goes through the sections of basic financial statements including balance sheets\, income statements and supporting documents to give you a thorough understanding of the information they contain. You will learn how to use common ratios used by lenders and investors to determine the health of a business or organization\, as well as ways to thoroughly analyze the information contained in the statements. \n\n\n\nCourse Objectives \n\n\n\n\nTo learn how the double entry accounting system works\n\n\n\nTo develop an understanding of the principles of accounting used in financial statements\n\n\n\nTo learn what information is included in a balance sheet\n\n\n\nTo learn what information is included in an income statement\n\n\n\nTo learn how to analyze the information in financial statements\n\n\n\nTo learn how to read a statement of cash flows\n\n\n\n\nDatesDecember 15 – 16\, 2025 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-two-reading-and-understanding-financial-statements-online-multi-day-4/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260119T090000
DTEND;TZID=America/Inuvik:20260119T160000
DTSTAMP:20260415T022028
CREATED:20250714T191652Z
LAST-MODIFIED:20250714T191924Z
UID:10000752-1768813200-1768838400@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
DESCRIPTION:This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable\, Accounts Payable\, Payroll\, Banking & Cash Accounts\, and GST. \n\n\n\nDatesJanuary 19\, 20\, 21\, 26\, & 27\, 2026 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-three-computerized-accounting-online-multi-day-4/2026-01-19/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260120T090000
DTEND;TZID=America/Inuvik:20260120T160000
DTSTAMP:20260415T022028
CREATED:20250714T191652Z
LAST-MODIFIED:20250714T191924Z
UID:10000753-1768899600-1768924800@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
DESCRIPTION:This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable\, Accounts Payable\, Payroll\, Banking & Cash Accounts\, and GST. \n\n\n\nDatesJanuary 19\, 20\, 21\, 26\, & 27\, 2026 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-three-computerized-accounting-online-multi-day-4/2026-01-20/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260121T090000
DTEND;TZID=America/Inuvik:20260121T160000
DTSTAMP:20260415T022028
CREATED:20250714T191652Z
LAST-MODIFIED:20250714T191924Z
UID:10000754-1768986000-1769011200@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
DESCRIPTION:This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable\, Accounts Payable\, Payroll\, Banking & Cash Accounts\, and GST. \n\n\n\nDatesJanuary 19\, 20\, 21\, 26\, & 27\, 2026 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-three-computerized-accounting-online-multi-day-4/2026-01-21/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260126T090000
DTEND;TZID=America/Inuvik:20260126T160000
DTSTAMP:20260415T022028
CREATED:20250714T191652Z
LAST-MODIFIED:20250714T191924Z
UID:10000755-1769418000-1769443200@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
DESCRIPTION:This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable\, Accounts Payable\, Payroll\, Banking & Cash Accounts\, and GST. \n\n\n\nDatesJanuary 19\, 20\, 21\, 26\, & 27\, 2026 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-three-computerized-accounting-online-multi-day-4/2026-01-26/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260127T090000
DTEND;TZID=America/Inuvik:20260127T160000
DTSTAMP:20260415T022028
CREATED:20250714T191652Z
LAST-MODIFIED:20250714T191924Z
UID:10000756-1769504400-1769529600@www2.auroracollege.nt.ca
SUMMARY:Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
DESCRIPTION:This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable\, Accounts Payable\, Payroll\, Banking & Cash Accounts\, and GST. \n\n\n\nDatesJanuary 19\, 20\, 21\, 26\, & 27\, 2026 \n\n\n\nTime9 a.m. – 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/bookkeeper-financial-officer-training-part-three-computerized-accounting-online-multi-day-4/2026-01-27/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260205T090000
DTEND;TZID=America/Inuvik:20260206T160000
DTSTAMP:20260415T022028
CREATED:20251020T155019Z
LAST-MODIFIED:20251201T214013Z
UID:10000767-1770282000-1770393600@www2.auroracollege.nt.ca
SUMMARY:C.O.R.E De-Escalation - Online
DESCRIPTION:Creating Opportunities with Respect & Empathy \n\n\n\nIntroduction \n\n\n\n\nIntroduction Sequence\n\n\n\nTraditional lecture vs. skill based learning\n\n\n\nDe-escalation Overview\n\n\n\nGoals of the course\n\n\n\n\nPart I: Realizing Expectations \n\n\n\n\nBeing a professional brings expectations from:\n\nThe organization\, the public\, the media and the courts\n\n\n\n\n\nNatural reactions in the face of conflict – Fight\, Flight or Freeze\n\nExceptions are those who benefited from: great parents\, great mentors\, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10\,000 hr. principle\n\n\n\n\n\nIntergenerational Communication\n\nFor the first time\, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe\n\n\n\n\n\nThe Impact of Technology on Interpersonal Communication\n\nVideo Technology has created a new reality\, the power of social media\n\n\n\n\n\n\nPart II: It’s Not Personal! \n\n\n\n\nRationalizing the Irrational\n\nPeople under the influence of negative emotions can appear irrational\n\n\n\nTheir attacks can be very personal and offensive\n\n\n\n\n\nPeople Don’t Mean What They Say …\n\nWords and meanings can be (and usually are)\, completely different\n\n\n\nWe need to ignore the words and search for the correct meanings\n\n\n\n\n\nDon’t Take the Bait – 80% of Complaints Stem from Our Reaction\n\n\n\nEGO Is the Enemy\n\nUltimately\, that voice in our head that makes us do and say things that we never planned on doing or saying!\n\n\n\n\n\nCompliance vs. Cooperation – Separating attitude from behavior\n\n\n\nThe Unanswered Question – the appropriate response to verbal resistance\n\n\n\n\nPart III: The Learned Response \n\n\n\nConfidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made\, Not Found’ and the 3 Appeals Emotional Intelligence: \n\n\n\nKnowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say\, it’s how you say it! \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy\n\nBy recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\n\n\nPROFESSIONAL RESPECT\n\nPerformed respect forms the basis of a healthy relationship\n\n\n\n\n\nPROFESSIONAL EMPATHY\n\nEssential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nActive Listening Revisited – Finding the meanings behind the words\n\n\n\nThe Power of Paraphrasing – the ultimate communication tool\n\n\n\nDigging Deeper – asking the appropriate questions at the appropriate time\n\n\n\nProviding Real Options – The essence of persuasion\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness\n\nImminent Jeopardy\n\n\n\nProxemics\n\n\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS\n\nIntroduction Sequence\n\n\n\nClarify – ask the $1\,000\,000 question\n\n\n\nEstablish Context– tactfully minimize resistance\, build upon credibility\n\n\n\nProceed OR Persuade – Verify\n\n\n\nConclude\n\n\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application\n\nSkill building – Introduction Sequence with De-escalation phrases\n\n\n\nSkill building – Clarifying Sequence\n\n\n\nSkill building – Putting it all together\, no resistance\n\n\n\nSkill building – Minimal Resistance – persuasion\n\n\n\nSkill building – Medium Resistance – persuasion – Verify\n\n\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nDate: February 5 & 6\, 2026Time: 9:00 a.m. – 4:00 p.m.Cost: $550.00Instructor: Darcy PennockLocation: Online via Zoom
URL:https://www2.auroracollege.nt.ca/event/c-o-r-e-de-escalation-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260209T130000
DTEND;TZID=America/Inuvik:20260209T160000
DTSTAMP:20260415T022028
CREATED:20251127T164911Z
LAST-MODIFIED:20251128T170641Z
UID:10000769-1770642000-1770652800@www2.auroracollege.nt.ca
SUMMARY:High-Impact AI Workflow: An Introduction to Increasing Your Output With Better Prompts – Online Workshop
DESCRIPTION:This three-hour intensive workshop is designed for professionals\, managers\, and individual contributors ready to move beyond basic AI queries and leverage generative tools (like Gemini\, ChatGPT\, or Copilot) for a strategic advantage. You’ll explore a Prompt Engineering Framework—a core skill for professional output—and learn high-impact workflows for communication\, research\, and project planning. Leave with practical\, ethical skills to confidently integrate AI into your daily routine\, immediately saving time and significantly boosting your overall work output. \n\n\n\nParticipants will need access to Zoom\, the internet and access to a generative AI tool such as Google Gemini\, ChatGPT\, CoPilot\, etc. \n\n\n\nDates: February 9th\, 2026Times: 1:00 p.m. – 4:00 p.m.Location: OnlineInstructor: Jeff O’Keefe
URL:https://www2.auroracollege.nt.ca/event/high-impact-ai-workflow-an-introduction-to-increasing-your-output-with-better-prompts-online-workshop/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260302T093000
DTEND;TZID=America/Inuvik:20260302T120000
DTSTAMP:20260415T022028
CREATED:20260202T203803Z
LAST-MODIFIED:20260202T203807Z
UID:10000795-1772443800-1772452800@www2.auroracollege.nt.ca
SUMMARY:High-Impact AI Workflow: An Introduction to Increasing Your Output With Better Prompts - Online
DESCRIPTION:This three-hour intensive workshop is designed for professionals\, managers\, and individual contributors ready to move beyond basic AI queries and leverage generative tools (like Gemini\, ChatGPT\, or Copilot) for a strategic advantage. You’ll explore a Prompt Engineering Framework—a core skill for professional output—and learn high-impact workflows for communication\, research\, and project planning. Leave with practical\, ethical skills to confidently integrate AI into your daily routine\, immediately saving time and significantly boosting your overall work output. \n\n\n\nParticipants will need access to Zoom\, the internet and access to a generative AI tool such as Google Gemini\, ChatGPT\, CoPilot\, etc. \n\n\n\nDates: March 2nd\, 2026Times: 9:00 a.m. – NoonLocation: OnlineInstructor: Jeff O’KeefeCost: $175.00
URL:https://www2.auroracollege.nt.ca/event/high-impact-ai-workflow-an-introduction-to-increasing-your-output-with-better-prompts-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260319T090000
DTEND;TZID=America/Inuvik:20260319T120000
DTSTAMP:20260415T022028
CREATED:20251020T152136Z
LAST-MODIFIED:20251020T152138Z
UID:10000761-1773910800-1773921600@www2.auroracollege.nt.ca
SUMMARY:Intro to Excel - Online
DESCRIPTION:This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including: \n\n\n\n\nPurpose of spreadsheets\n\n\n\nMoving around the screen\n\n\n\nUsing the ‘Ribbon’\n\n\n\nEntering data\n\n\n\nCreating basic formulas\n\n\n\nSelecting cells\n\n\n\nWorking with workbooks\n\n\n\nViewing & printing\n\n\n\n\nDate: March 19\, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/intro-to-excel-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260326T090000
DTEND;TZID=America/Inuvik:20260326T120000
DTSTAMP:20260415T022028
CREATED:20251020T152847Z
LAST-MODIFIED:20251020T152849Z
UID:10000762-1774515600-1774526400@www2.auroracollege.nt.ca
SUMMARY:Formulas & Functions - Online
DESCRIPTION:In this 3-hour session\, learn how to set up formulas and functions to get the Excel program to do the math for you. Topics include: \n\n\n\n\nCreating and editing formulas\n\n\n\nMathematical operators\n\n\n\nCommon functions\n\n\n\nConditional functions\n\n\n\nAbsolute & relative cell references\n\n\n\nProtecting your workbook\n\n\n\n\nDate: March 26\, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/formulas-functions-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260402T090000
DTEND;TZID=America/Inuvik:20260402T120000
DTSTAMP:20260415T022028
CREATED:20251020T153037Z
LAST-MODIFIED:20251020T153040Z
UID:10000763-1775120400-1775131200@www2.auroracollege.nt.ca
SUMMARY:Formatting the Worksheet - Online
DESCRIPTION:Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this 3-hour session\, you will learn how to work with: \n\n\n\n\nFormatting dates & numbers\n\n\n\nCell alignment\n\n\n\nFonts & sizes\n\n\n\nBorders\n\n\n\nColours and patterns\n\n\n\nFormat painter\n\n\n\nThemes & Styles\n\n\n\nConditional formatting\n\n\n\n\nDate: April 2\, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/formatting-the-worksheet-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260409T130000
DTEND;TZID=America/Inuvik:20260409T160000
DTSTAMP:20260415T022028
CREATED:20251020T153234Z
LAST-MODIFIED:20251020T153237Z
UID:10000764-1775739600-1775750400@www2.auroracollege.nt.ca
SUMMARY:Charts & Tables - Online
DESCRIPTION:In the Excel program\, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience! \n\n\n\n\nCharts vs. Tables\n\n\n\nCreating a chart\n\n\n\nChanging chart types\n\n\n\nChanging chart layout and location\n\n\n\nUsing sparklines\n\n\n\nCreating a table\n\n\n\nCreating a Pivot Table\n\n\n\n\nDate: April 9\, 2026Time: 1:00 p.m. – 4:00 p.m.Cost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/charts-tables-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260416T090000
DTEND;TZID=America/Inuvik:20260416T120000
DTSTAMP:20260415T022028
CREATED:20251020T153411Z
LAST-MODIFIED:20251020T153413Z
UID:10000765-1776330000-1776340800@www2.auroracollege.nt.ca
SUMMARY:Excel Extras - Online
DESCRIPTION:You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include: \n\n\n\n\nWorking with graphics\n\n\n\nInserting a screenshot\n\n\n\nSorting & Filtering\n\n\n\nUsing hyperlinks\n\n\n\nUsing comments\n\n\n\nDrop-down lists\n\n\n\nGrouping & Subtotals\n\n\n\nQuick Analysis\n\n\n\n\nDate: April 16\, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/excel-extras-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260420T090000
DTEND;TZID=America/Inuvik:20260421T160000
DTSTAMP:20260415T022028
CREATED:20260225T174153Z
LAST-MODIFIED:20260226T215025Z
UID:10000797-1776675600-1776787200@www2.auroracollege.nt.ca
SUMMARY:Delivering Exceptional Customer Service
DESCRIPTION:Course Overview\n\n\n\nCustomers today have high expectations. They are more demanding and less patient. Providing a positive\, productive and proactive response is the key to exceptional customer service. Service skills always require updating\, careful analysis\, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions\, a positive service image and a customer focused approach. \n\n\n\nObjectives:\n\n\n\n\nDevelop a positive approach to dealing with customers\n\n\n\nUse responsive customer service skills\n\n\n\nHelp customers to understand changes in service\n\n\n\nKeep your customer satisfied when explaining complex policies\n\n\n\nRespond to demands for service with the best use of resources\n\n\n\n\nCourse Outline\n\n\n\nWhy is great service important? \n\n\n\n\nHow does it impact our customers?\n\n\n\nHow does it impact our business/organization?\n\n\n\nHow does it impact us personally?\n\n\n\n\nHow can we deliver exceptional service? \n\n\n\n\nAn attitude adjustment\n\n\n\nKnow your ‘product’\n\n\n\nKnow your customers\n\n\n\n\nFirst Impressions \n\n\n\n\nWhy is this so important?\n\n\n\nFace to face\n\n\n\nOver the telephone\n\n\n\nBusiness image\n\n\n\n\nBuilding Relationships \n\n\n\n\nValue Exchange\n\n\n\nRecognition\n\n\n\nBuilding Trust\n\n\n\n\nCustomer Communication \n\n\n\n\nLearning to Listen\n\n\n\nA different point of view\n\n\n\nPersonality Differences\n\n\n\nMirroring\n\n\n\n\nKeeping the Customer Satisfied \n\n\n\n\nDealing with change\n\n\n\nOops\, we made a mistake!\n\n\n\nAn attitude of gratitude\n\n\n\n\nManaging Time & Resources \n\n\n\n\nMulti-tasking\n\n\n\nTime Bandits\n\n\n\nImproving efficiency\n\n\n\n\nDeveloping a Customer Service Plan \n\n\n\n\nBelief Statements\n\n\n\nService Agreements\n\n\n\nAccountability/Reporting Loop\n\n\n\n\nDates: April 20 & 21\, 2026Times: 9:00 a.m. – 4:00 p.m.Location: OnlineInstructor: Heather LyonCost: $500.00
URL:https://www2.auroracollege.nt.ca/event/delivering-exceptional-customer-service/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260423T090000
DTEND;TZID=America/Inuvik:20260423T160000
DTSTAMP:20260415T022028
CREATED:20251128T180111Z
LAST-MODIFIED:20251128T224556Z
UID:10000782-1776934800-1776960000@www2.auroracollege.nt.ca
SUMMARY:Robert's Rules of Order - Online
DESCRIPTION:Have you ever played a team sport where only a few of the players knew the rules? The same types of challenges can occur in your meetings if your group does not understand how to properly “play the game”. In this one-day online session\, you will learn the basics of Robert’s Rules of Order\, the foremost manual on parliamentary procedures that is used by most organizations with boards of directors. By following these rules and other tips included in this session\, you can ensure your meetings will be fair\, efficient\, democratic and orderly. \n\n\n\n\nWhat are Roberts Rules of Order?o History of the booko What are the principles behind these rules?\n\n\n\nMotionso What is a motion?o Types of motions and their purposeso Presenting a motiono Seconding a motiono Debating a motiono Amending a motiono Withdrawing a motiono Voting on a motion\n\n\n\nRequesting Points of Somethingo What is a ‘Point’?o Types of points and their purposes\n\n\n\nTips for chairpersons of a meetingo Know and teach your group the rules of ordero Set meeting times and dates that worko Notify and confirm attendanceo Prepare and distribute an agenda in advanceo Request reports in advanceo Start & finish on timeo Stick to the agendao Assign time limits for reports/debateso Ensure action items are clear and assignedo Do an Action Item Review each meetingo Dealing with “hot topics”o Make every decision unanimous\n\n\n\n\nDate: April 23\, 2026Time: 9:00 – 4:00 p.m.Cost: $350.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/roberts-rules-of-order-online-3/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260505T180000
DTEND;TZID=America/Inuvik:20260505T193000
DTSTAMP:20260415T022028
CREATED:20260330T173035Z
LAST-MODIFIED:20260330T173059Z
UID:10000798-1778004000-1778009400@www2.auroracollege.nt.ca
SUMMARY:Business Administration Math Entry Course
DESCRIPTION:Are you interested in attending the Business Administration Program but are missing the Math prerequisite or need to refresh your math skills? \n\n\n\nThis course will introduce students to the mathematical principles needed to be successful in the Business Administration Program. It will act as a pathway to admittance for students who may not currently meet the admission requirements or wish to refresh their skills before starting the program. The course will cover the concepts underlying math theories\, principles\, and usage. These fundamental skills are necessary to be successful in the BA Program for the development of numerical literacy. \n\n\n\nDates: May 5\, 2025 – June 18\, 2026Times: Tuesday and Thursday Evenings from 6:00 p.m. – 7:30 p.m.Instructor: Joanna HartleyTuition: $475.00 plus the cost of the e-textbook (approx. $88.00)Textbook: Foundations of Mathematics with Geometry\, Trigonometry\, and Statistics\, fourth Edition\, by Kugathasan & Kox (Publisher: Vretta). Price: E-Textbook package $88.00.Prerequisites: English 150 or English 30-2\, Math 145 or Math 20-2 or 20-1Location: Online via TEAMS/Moodle
URL:https://www2.auroracollege.nt.ca/event/business-administration-math-entry-course-2/2026-05-05/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260507T180000
DTEND;TZID=America/Inuvik:20260507T193000
DTSTAMP:20260415T022028
CREATED:20260330T173035Z
LAST-MODIFIED:20260330T173059Z
UID:10000799-1778176800-1778182200@www2.auroracollege.nt.ca
SUMMARY:Business Administration Math Entry Course
DESCRIPTION:Are you interested in attending the Business Administration Program but are missing the Math prerequisite or need to refresh your math skills? \n\n\n\nThis course will introduce students to the mathematical principles needed to be successful in the Business Administration Program. It will act as a pathway to admittance for students who may not currently meet the admission requirements or wish to refresh their skills before starting the program. The course will cover the concepts underlying math theories\, principles\, and usage. These fundamental skills are necessary to be successful in the BA Program for the development of numerical literacy. \n\n\n\nDates: May 5\, 2025 – June 18\, 2026Times: Tuesday and Thursday Evenings from 6:00 p.m. – 7:30 p.m.Instructor: Joanna HartleyTuition: $475.00 plus the cost of the e-textbook (approx. $88.00)Textbook: Foundations of Mathematics with Geometry\, Trigonometry\, and Statistics\, fourth Edition\, by Kugathasan & Kox (Publisher: Vretta). Price: E-Textbook package $88.00.Prerequisites: English 150 or English 30-2\, Math 145 or Math 20-2 or 20-1Location: Online via TEAMS/Moodle
URL:https://www2.auroracollege.nt.ca/event/business-administration-math-entry-course-2/2026-05-07/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260512T180000
DTEND;TZID=America/Inuvik:20260512T193000
DTSTAMP:20260415T022028
CREATED:20260330T173035Z
LAST-MODIFIED:20260330T173059Z
UID:10000800-1778608800-1778614200@www2.auroracollege.nt.ca
SUMMARY:Business Administration Math Entry Course
DESCRIPTION:Are you interested in attending the Business Administration Program but are missing the Math prerequisite or need to refresh your math skills? \n\n\n\nThis course will introduce students to the mathematical principles needed to be successful in the Business Administration Program. It will act as a pathway to admittance for students who may not currently meet the admission requirements or wish to refresh their skills before starting the program. The course will cover the concepts underlying math theories\, principles\, and usage. These fundamental skills are necessary to be successful in the BA Program for the development of numerical literacy. \n\n\n\nDates: May 5\, 2025 – June 18\, 2026Times: Tuesday and Thursday Evenings from 6:00 p.m. – 7:30 p.m.Instructor: Joanna HartleyTuition: $475.00 plus the cost of the e-textbook (approx. $88.00)Textbook: Foundations of Mathematics with Geometry\, Trigonometry\, and Statistics\, fourth Edition\, by Kugathasan & Kox (Publisher: Vretta). Price: E-Textbook package $88.00.Prerequisites: English 150 or English 30-2\, Math 145 or Math 20-2 or 20-1Location: Online via TEAMS/Moodle
URL:https://www2.auroracollege.nt.ca/event/business-administration-math-entry-course-2/2026-05-12/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260513T090000
DTEND;TZID=America/Inuvik:20260514T160000
DTSTAMP:20260415T022028
CREATED:20251020T153910Z
LAST-MODIFIED:20251020T153912Z
UID:10000766-1778662800-1778774400@www2.auroracollege.nt.ca
SUMMARY:Writing Effective Proposals - Online
DESCRIPTION:This 2-day course is designed to teach students how to write an effective proposal\, whether to obtain work for a business or funding for an organization. The steps involved are covered from obtaining the needed information to prepare the proposal right to the layout of the final document. Through a combination of lecture and hands on work\, students will work through the development and preparation of an actual proposal. \n\n\n\nDate: May 13 & 14\, 2026Time: 9:00 a.m. – 4:00. p.m.Cost: $600.00Instructor: Heather Lyon
URL:https://www2.auroracollege.nt.ca/event/writing-effective-proposals-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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END:VCALENDAR