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DTSTART;TZID=America/Inuvik:20251009T090000
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DTSTAMP:20260411T105120
CREATED:20241118T222024Z
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UID:10000672-1760000400-1760112000@www2.auroracollege.nt.ca
SUMMARY:C.O.R.E De-Escalation - Multi-Day / Online
DESCRIPTION:C.O.R.E De-EscalationCreating Opportunities with Respect & Empathy \n\n\n\nIntroduction \n\n\n\n\nIntroduction Sequence\n\n\n\nTraditional lecture vs. skill based learning\n\n\n\nDe-escalation Overview\n\n\n\nGoals of the course\n\n\n\n\nPart I: Realizing Expectations \n\n\n\n\nBeing a professional brings expectations from:\n\nThe organization\, the public\, the media and the courts\n\n\n\n\n\nNatural reactions in the face of conflict – Fight\, Flight or Freeze\n\nExceptions are those who benefited from: great parents\, great mentors\, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10\,000 hr. principle\n\n\n\n\n\nIntergenerational Communication\n\nFor the first time\, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe\n\n\n\n\n\nThe Impact of Technology on Interpersonal Communication\n\nVideo Technology has created a new reality\, the power of social media\n\n\n\n\n\n\nPart II: It’s Not Personal! \n\n\n\n\nRationalizing the Irrational\n\nPeople under the influence of negative emotions can appear irrational\n\n\n\nTheir attacks can be very personal and offensive\n\n\n\n\n\nPeople Don’t Mean What They Say …\n\nWords and meanings can be (and usually are)\, completely different\n\n\n\nWe need to ignore the words and search for the correct meanings\n\n\n\n\n\nDon’t Take the Bait – 80% of Complaints Stem from Our Reaction\n\n\n\nEGO Is the Enemy\n\nUltimately\, that voice in our head that makes us do and say things that we never planned on doing or saying!\n\n\n\n\n\nCompliance vs. Cooperation – Separating attitude from behavior\n\n\n\nThe Unanswered Question – the appropriate response to verbal resistance\n\n\n\n\nPart III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made\, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say\, it’s how you say it! \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy\n\nBy recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\n\n\nPROFESSIONAL RESPECT\n\nPerformed respect forms the basis of a healthy relationship\n\n\n\n\n\nPROFESSIONAL EMPATHY\n\nEssential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nActive Listening Revisited – Finding the meanings behind the words\n\n\n\nThe Power of Paraphrasing – the ultimate communication tool\n\n\n\nDigging Deeper – asking the appropriate questions at the appropriate time\n\n\n\nProviding Real Options – The essence of persuasion\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness\n\nImminent Jeopardy\n\n\n\nProxemics\n\n\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS\n\nIntroduction Sequence\n\n\n\nClarify – ask the $1\,000\,000 question\n\n\n\nEstablish Context– tactfully minimize resistance\, build upon credibility\n\n\n\nProceed OR Persuade – Verify\n\n\n\nConclude\n\n\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application\n\nSkill building – Introduction Sequence with De-escalation phrases\n\n\n\nSkill building – Clarifying Sequence\n\n\n\nSkill building – Putting it all together\, no resistance\n\n\n\nSkill building – Minimal Resistance – persuasion\n\n\n\nSkill building – Medium Resistance – persuasion – Verify\n\n\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nDate:October 9 & 10\, 2025 \n\n\n\nTime:9:00 a.m. – 4:00 p.m. \n\n\n\nCost:$550.00 \n\n\n\nInstructor:Darcy Pennock \n\n\n\nLocation:Online via Zoom
URL:https://www2.auroracollege.nt.ca/event/c-o-r-e-de-escalation-multi-day-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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DTSTART;TZID=America/Inuvik:20251014T090000
DTEND;TZID=America/Inuvik:20251014T170000
DTSTAMP:20260411T105120
CREATED:20250605T225135Z
LAST-MODIFIED:20250606T202814Z
UID:10000744-1760432400-1760461200@www2.auroracollege.nt.ca
SUMMARY:Northern Leadership Development Program (NLDP) – Level 2\, Leadership in Action – Open Series
DESCRIPTION:The Northern Leadership Development Program (NLDP) Level 2 delivery will focus on applied leadership principles and skills for NLDP graduates\, or current northern leaders who have other leadership training and/or experience. Level 2 mirrors the delivery of Level 1 Modules 1 – 9\, going further in-depth with specific focus on leadership in action. \n\n\n\nNLDP Level 2 is a comprehensive program designed to provide leaders with advanced knowledge\, skills\, and tools to lead their teams and organizations effectively. This program is best suited for experienced leaders who are looking to develop and enhance their leadership abilities to take on increasingly challenges that are more significant. \n\n\n\nNLDP Level 2 incorporates a combination of classroom learning\, individual coaching\, group workshops\, and experiential learning activities. The focus is on developing skills in areas such as strategic thinking\, decision-making\, communication\, conflict resolution\, change management\, and team building. Emphasis will be placed on application of learning between modules\, with time to review concepts and develop applied learning plans during module delivery. \n\n\n\nNLDP Lever 2 consists of nine modules. Each module\, except for Modules 1 and 9\, is 15 hours in length. The modules will be offered as a combination of in-person and online settings. \n\n\n\n\nPre-entry Workshop (online) October 14\, 2025\n\n\n\nModule 1 – Personal Development (in person) November 12 – 14\, 2025\n\n\n\nModule 2 – Communication Skills/ Coach Mentoring (in person) December 16 & 17\, 2025\n\n\n\nModule 3 – Effective Personal Leadership (online) January 20 & 21\, 2026\n\n\n\nModule 4 – Effective Team Leadership (online) February 17 & 18\, 2026\n\n\n\nModule 5 – Conflict Management (in person) March 3 & 4\, 2026\n\n\n\nModule 6 – Leading While Managing (online) March 31 & April 1\, 2026\n\n\n\nModule 7 – Problem Solving and Decision Making (online) April 21 & 22\, 2026\n\n\n\nModule 8 – Diversity-Conscious Leadership (online) May 12 & 13\, 2026\n\n\n\nModule 9 – Leadership in Action / Coach Mentoring (in person) June 9\, 10 & 11\, 2026\n\n\n\n\nNLDP is more than just a conventional leadership program; it is designed to fundamentally change how participants view leadership\, themselves\, and their communities. The program fosters deep self-awareness\, challenges existing beliefs\, and encourages participants to develop a vision that aligns with the unique cultural\, social\, and economic contexts of the North. By emphasizing transformation\, the NLDP aims to create leaders who can drive sustainable change in their communities. \n\n\n\nFor more information\, please contact: \n\n\n\nKaren Horn\, Coordinator\, Continuing Education ProgramsAurora College\, Yellowknife/North Slave Campus867-920-8802khorn@auroracollege.ca \n\n\n\nWanda Roberts\, BN\, RN\, M. Ed\, Instructor\, Northern Leadership Development ProgramAurora College\, Yellowknife/North Slave Campus867-767-8205wroberts@auroracollege.ca
URL:https://www2.auroracollege.nt.ca/event/northern-leadership-development-program-nldp-level-2-leadership-in-action-open-series/
CATEGORIES:Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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DTSTART;TZID=America/Inuvik:20251022T090000
DTEND;TZID=America/Inuvik:20251022T160000
DTSTAMP:20260411T105120
CREATED:20250714T185516Z
LAST-MODIFIED:20250714T185519Z
UID:10000746-1761123600-1761148800@www2.auroracollege.nt.ca
SUMMARY:Minute Taking (MGMT 0010) - Online
DESCRIPTION:This workshop is for people who are responsible for taking minutes in meetings. You will learn how to co-ordinate meetings\, take minutes in formal and informal meetings\, edit the minutes without altering content\, and how to present\, distribute and maintain the minutes most effectively. Topics include agenda preparation\, minute taking styles & formats for different types of meetings\, some basics on Rules of Order and motions\, what to keep in\, what to leave out\, and more. \n\n\n\n\nYour Role\n\nMeeting Preparation\n\n\n\nWorking with the Chair\n\n\n\nRecording\n\n\n\nDistribution\n\n\n\n\n\nMeeting Preparation\n\nAgenda Preparation\n\n\n\nNotifying & Confirming Attendance\n\n\n\nPreparing the Room\n\n\n\n\n\nWorking with the Chair\n\nImproved Communication\n\n\n\nUnderstanding Objectives\n\n\n\nFollow-up and Approval\n\n\n\n\n\nRecording\n\nMinute Formats (narrative\, action\, resolution)\n\n\n\nLevel of formality\n\n\n\nEnhancing your listening skills\n\n\n\nRules of Order\n\n\n\nWhat to keep\, what to leave out\n\n\n\nUsing a template\n\n\n\nStaying “on track”\n\n\n\nIdentifying decisions and action plans\n\n\n\nEditing and Proofreading\n\n\n\nApprovals and Sign-offs\n\n\n\n\n\nDistribution\n\nWho gets a copy?\n\n\n\nStoring the original\n\n\n\nPreparing for next meeting\n\n\n\n\n\n\nDate Wednesday\, October 22\, 2025 \n\n\n\nTime9 a.m. to 4 p.m. \n\n\n\nLocationOnline \n\n\n\nInstructorHeather Lyon
URL:https://www2.auroracollege.nt.ca/event/minute-taking-mgmt-0010-online-2/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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