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SUMMARY:Fall Term 2023
DESCRIPTION:
URL:https://www2.auroracollege.nt.ca/event/fall-term-2023/
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DTSTART;TZID=America/Inuvik:20231204T090000
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SUMMARY:PROJECT MONITORING AND CONTROL (PROJECT MANAGEMENT SERIES)
DESCRIPTION:In this course\, you will learn to:• Establish a baseline from which to measure results• Develop contingencies for “unknowns” which may affect your project• Control the project scope and take measures to avoid “scope creep”• Implement a simple change management process• Apply techniques for shortening project duration• Track cost\, schedule and quality data• Report project progress and status• Apply strategies for getting back on track when a project goes “off the rails” \n\n\n\nDate: Monday\, December 4\, 2023 \n\n\n\nTime: 9:00 AM to 4:00 PM \n\n\n\nCost: $300.00 \n\n\n\nInstructor: Janet Dean\, TangleTree Enterprises Ltd.
URL:https://www2.auroracollege.nt.ca/event/project-monitoring-and-control-project-management-series/
LOCATION:Yellowknife North Slave Campus\, 5004 54 St\, Yellowknife\, NT\, X1A2R6\, Canada
CATEGORIES:Continuing Education Yellowknife North Slave Campus
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
GEO:62.4514546;-114.376353
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SUMMARY:C.O.R.E De-Escalation - Instructor-Led Online
DESCRIPTION:Creating Opportunities with Respect & Empathy\n\n\n\nIntroduction \n\n\n\n\nIntroduction Sequence\n\n\n\nTraditional lecture vs. skill based learning\n\n\n\nDe-escalation Overview\n\n\n\nGoals of the course\n\n\n\n\nPart I: Realizing Expectations \n\n\n\n\nBeing a professional brings expectations from:– The organization\, the public\, the media and the courts\n\n\n\nNatural reactions in the face of conflict – Fight\, Flight or Freeze– Exceptions are those who benefited from: great parents\, great mentors\, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10\,000 hr. principle\n\n\n\nIntergenerational Communication– For the first time\, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe\n\n\n\nThe Impact of Technology on Interpersonal Communication– Video Technology has created a new reality\, the power of social media\n\n\n\n\nPart II: It’s Not Personal! \n\n\n\n\nRationalizing the Irrational– People under the influence of negative emotions can appear irrational– Their attacks can be very personal and offensive\n\n\n\nPeople Don’t Mean What They Say …– Words and meanings can be (and usually are)\, completely different– We need to ignore the words and search for the correct meanings\n\n\n\nDon’t Take the Bait – 80% of Complaints Stem from Our Reaction\n\n\n\nEGO Is the EnemyUltimately\, that voice in our head that makes us do and say things that we never planned on doing or saying!\n\n\n\nCompliance vs. Cooperation – Separating attitude from behavior\n\n\n\nThe Unanswered Question – the appropriate response to verbal resistance\n\n\n\n\nPart III: The Learned Response Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made\, Not Found’ and the 3 Appeals Emotional Intelligence:Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say\, it’s how you say it! \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy– By recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\nPROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationship\n\n\n\nPROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nBreath! – Control your heart rate and prevent your emotions from ‘high jacking’ you\n\n\n\nC.O.R.E. Philosophy– By recognizing and controlling our negative emotions\, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy\n\n\n\nPROFESSIONAL RESPECT– Performed respect forms the basis of a healthy relationship\n\n\n\nPROFESSIONAL EMPATHY– Essential for diffusing a difficult encounter – empathy absorbs tension\n\n\n\n\nPart IV: Communication Essentials \n\n\n\n\nActive Listening Revisited – Finding the meanings behind the words\n\n\n\nThe Power of Paraphrasing – the ultimate communication tool\n\n\n\nDigging Deeper – asking the appropriate questions at the appropriate time\n\n\n\nProviding Real Options – The essence of persuasion\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness– Imminent Jeopardy– Proxemics\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1\,000\,000 question– Establish Context– tactfully minimize resistance\, build upon credibility– Proceed OR Persuade – VerifyConclude\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together\, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – Verify\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nPart V: Practical Application \n\n\n\n\nPersonal Security Awareness– Imminent Jeopardy– Proxemics\n\n\n\nDe-escalation Phrases – demonstrate that you are listening – refocus the contact\n\n\n\nC.O.R.E. PROCESS– Introduction Sequence– Clarify – ask the $1\,000\,000 question– Establish Context– tactfully minimize resistance\, build upon credibility– Proceed OR Persuade – VerifyConclude\n\n\n\nCase Study – application of C.O.R.E. techniques to actual events\n\n\n\nScenario Development – Practical application– Skill building – Introduction Sequence with De-escalation phrases– Skill building – Clarifying Sequence– Skill building – Putting it all together\, no resistance– Skill building – Minimal Resistance – persuasion– Skill building – Medium Resistance – persuasion – Verify\n\n\n\nThe Ethical Protector Creed and Closing Remarks\n\n\n\n\nDate: December 4 & 5\, 2023Time: 9:00 a.m. – 4:00 p.m.Cost: $750.00Instructor: Darcy Pennock
URL:https://www2.auroracollege.nt.ca/event/c-o-r-e-de-escalation-instructor-led-online/2023-12-04/
LOCATION:Yellowknife North Slave Campus\, 5004 54 St\, Yellowknife\, NT\, X1A2R6\, Canada
CATEGORIES:Continuing Education Yellowknife North Slave Campus
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
GEO:62.4514546;-114.376353
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